Support Typist

Do you have previous secretarial and admin experience? Have you got an audio typing experience? If so, keep on reading we may have a job for you.

An exciting opportunity has arisen for a full time **Support Typist / Administrator**.

**About us**

Somerset Surgical Services (SSS) Ltd is an independent healthcare company based at Weston General Hospital providing elective surgical care to NHS patients. Founded by NHS consultant surgeons in 2012, the aim of SSS is to offer the very best of NHS healthcare including low waiting times, consultant delivered care and excellent patient care.

SSS is CQC registered and holds a contract to deliver elective activity with the local Clinical Commissioning Groups.

**Job responsibilities**
- To provide accurate typed information to support patient pathways of care, together with any related tasks, to ensure that medical information is processed timely and appropriately.
- Management of clinical correspondence with SSS consultants, checking of patient letters and distribution within agreed timescales.
- To maintain patient and business confidentiality at all times.
- Ability to work as part of a team, however, he or she must have the ability to work autonomously and be able to communicate effectively to a wide audience. You must possess excellent interpersonal skills, be able to prioritise your workload and meet deadlines.
- To be flexible and responsive in their role and to support the wider team in the delivery of safe and effective patient care.
- Develop and maintain effective channels of communication with all stakeholders in the provision of patient care to co-ordinate the patient's journey.
- Use tact and persuasion with medical and clinical staff when arranging for letters to be checked
- Provide administrative support to Patient Pathway Co-ordinators to ensure all clinical information is available when required
- Contribute where required to the administrative process for engaged medical personnel
- Undertake typing audits as required
- Review and implement processes in relation to clinic typing and secretarial duties
- Ensure processes are followed to ensure the safe and efficient management of the consultant workload.
- Accurately input, update and retrieve data using various data collection systems (electronic and paper-based)
- Maintain up-to-date and effective filing systems to facilitate the prompt retrieval of information required.

This job description is not exhaustive. It provides a summary of the requirements of the post holder. There may be a requirement for the post holder to fulfill other functions and responsibilities.

**Skills, Knowledge and Aptitude**

**Essential**
- Excellent written and interpersonal skills
- Excellent customer care skills patients and clinicians
- Ability to work on own initiative and collaboratively
- Excellent organisational ability
- Attention to detail
- Good computer skills with a working knowledge of hospital administration systems and Microsoft Office programmes

**Desirable**
- Knowledge of patient choice and Any Qualified Provider (AQP)
- Sound understanding of Referral to Treatment target

**Previous Experience**

**Essential**
- Excellent experience in an administration role

**Desirable**
- Experience with NHS/Healthcare software systems
- Experience of working with clinicians
- Experience of medical secretarial typing

**Qualifications**

**Essential**
- 5 GCSE grades A-C including English and Maths
- RSA Level 2 typing/word processing or equivalent experience

**Desirable**
- Medical terminology
- IT qualifications e.g. ECDL
- A-Levels or equivalent
- Clean driving license

**Disclosure and Barring Service Check**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- RSA Level 2 typing/word processing or equivalent experience

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative Assistants & Receptionists: 3 years (required)

Work Location: In person

Application deadline: 25/06/2023