Customer Service Agent

1 month ago

Inverness, United Kingdom Dalcross Handling Ltd Full time

Dalcross Handling Ltd offers the full range of ground handling services to scheduled and charter flights operating to and from Inverness Airport. We are looking to recruit customer-focused individuals who are able to work in a fast-passed environment whilst providing a high standard of service to our airlines’ customers.

**Duties and responsibilities**:

- processing customers at the check-in desk with the tagging of baggage, checking validity of travel documentation (passports & visas), seat allocation, issuing boarding cards, collecting airline fees.
- To be fully conversant with the policy and procedures of our contracted airlines.
- Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
- Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
- Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.

**Requirements**:

- You must be able to provide 5 year uninterrupted work/education history.
- Any gaps in your work/education history, you will be required to provide a personal reference for each gap.
- You must pass a Criminal Record Check (Basic Disclosure Scotland) prior to obtaining an airport pass.
- A full UK driving licence and access to a vehicle is essential.

**Job Type**:

- Full-time based on 37.5 hours
- Permanent position

**Benefits**:

- Company pension
- On site parking

**No agencies please**

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Weekend availability

Work Location: In person

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