German Speaking Customer Service Team Lead
7 months ago
If you are a German speaker with experience as a customer service team lead, then we have an exciting new role for you This is a hybrid role, with 3 days a week in the office in Manchester. The base salary for this role is up to £30,000 with an OTE of up to £37,000 based on performance.
The company operates internationally and is going through an exciting period of growth. They are specifically looking for German speakers to manage their customer and client base across the DACH region.
**Responsibilities**:
Monitor and manage team and individual performance targets.
Ensure customer records are maintained accurately.
Resolve any escalations in a timely and professional manner.
Present team performance reports to key stakeholders.
Lead training and refresher sessions for new and existing team members.
What we're looking for:
Native level of German
Previous experience in a customer service team lead role
Excellent problem-solving skills
Ability to work well under pressure
Ideally experience within SaaS
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