Senior Claims Adjuster

3 weeks ago


London, United Kingdom Aspen Insurance Holdings Full time

Reference: ASPUKRS00211

, England

Fixed Term Contract - Full Time

**About us**:
Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

**The role**:

- Handling of Property & Specialty claims, including complex and disputed claims matters, in-depth claims analysis and trends to provide expert guidance and/or opinion to the Global Portfolio Head and other internal stakeholders, as required.
- Developing good, constructive working relationships with the claims leadership team, wider claims team, market peers and wider Aspen business units
- Engagement and delivery of claims projects, where required.

**Key accountabilities**:

- Support the claims management and claims operations colleagues in the production of Management Information reports
- Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claims
- Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested
- Ensure accurate and timely update of the company’s systems as and when required
- Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Technical Lead.
- Quality, accurate information made available to Underwriters and external and internal customers
- Satisfactory audit from internal claims audit
- Leakage within agreed tolerance
- Claims reserves entered and coverage issues managed in accordance with Company claims philosophy
- Appropriate use of experts
- Management of static/slow moving claims.

**Skills & experience**:

- Extensive and relevant knowledge of technical claims handling in a group claims function, operating in a highly regulated environment.
- Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective.
- Strong interpersonal and communication skills
- Good organisational skills.
- Able to work independently.
- Able to manage conflicting priorities to achieve deadlines.
- Ability to plan effectively and efficiently.
- Strong customer orientation skills.
- Ability to collaborate effectively within a team environment.
- Strong attention to detail.
- Experience and a proven track record of working in a Claims environment within a specialized/complex Claims area focusing on Commercial Property & Construction claims
- Property and/or Specialty claims knowledge desirable
- Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework
- Relevant commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.

**Other**:

- Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the global claims function, and work with people of varying backgrounds and organisational levels
- Knowledgeable practitioner - deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
- Strong problem-solving skills with the ability to think, influence and act strategicall
- Effective communicator - structures insights into clear messages and effectively engages others within group claims function, as well as internal stakeholders, professional and regulatory bodies
- Change agent - leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy while remaining a trusted advisor to Group ExCo and the Board

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