Customer Liaison Supervisor
7 days ago
Paying between £35k - £37k, a large international company based in Cheadle is recruiting for a Customer Supervisor to join their team on a permanent basis. The role will be hybrid working - 3 days in the office and 2 days at home. Flexible working is alsooffered alongside 25 days holiday, a pension scheme, onsite parking, and staff discount.
**The Role**
The role will mainly be responsible for order book and stock management and all processes from order to cash while ensuring deadlines are met and KPIs are maintained.
Key accountabilities:
- Ensuring orders are released to the warehouse on time and dates are maintained while managingcustomers’ expectations
- Overseeing customer availabilities
- Managing a team of three people
- Maintaining stock allocations and customer promotions deadlines
- Producing excess stock report, with input into exit plans
- Maintenance of KPIs while identifying and implementing corrective actions
- Continuous review of processes and identifying improved ways of working
- Managing monthly sales targets and accurate reporting to the business
**The Person**
This will suit someone who has experience in leading a team and experience in both stock and order management. Experience in working with retail customers would be advantageous and the role would suit someone highly-organised and someone who is able to planand prioritise under pressure. You will have excellent communicative and problem-solving/analytical skills and experience in Excel and SAP is essential. You will have strong interpersonal skills and a high level of accuracy and attention to detail.
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