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Customer Service Representative

6 months ago

Southampton, United Kingdom MC Group Ltd Full time

MC Truck & Bus are recruiting for a confident individual with excellent customer care and administration skills to deliver a first-class service to our customers as a Customer Service Representative at our Depot in Southampton.

About the Role: This is a busy role, therefore, excellent organisational skills and the ability to multi-task are essential requirements. Duties include booking trucks into the workshop, obtaining mileage from inside the truck cab, arranging courtesy vehicles, raising repair orders, checking & adjusting vehicle maintenance history including oil change, tachograph & filter change intervals, receiving and making telephone calls, using a computerised booking in system and advising customers of MOT/Service appointments.
- are professional
- have smart appearance
- can multitask without being flustered
- can demonstrate excellent administration and data input skills
- are able to learn quickly-are computer literate
- have a customer care background or natural flair with customers
- A valid standard car licence is preferred

Hours: 42 1/2 hours per week, alternating shift pattern:
Week 1 Week 2
Monday - Friday 7:00 am - 4.00 pm 9.30 am - 6.30 pm
Saturday mornings on a rota basis
(paid at time & half) 7:00 am - Midday

Benefits include: 31 days holiday inclusive of bank holidays rising to 33 with service, auto enrolment pension plan and free life assurance.