Orthotics Clerk

Please see the attached job description for a full list of key duties Key Duties: To deal with the day to day incoming referrals via telephone, face to face and digital formats. To ensure that all referrals contain the required information to allow pathways to be linked and clock status to be corrected. To forward referrals onto other providers as appropriate or return to sender if rejected on triage. To ensure patient details are up to date on PAS.

To ensure that referrals are added to the appropriate outpatient Orthotics waiting list by speciality for clinical staff to prioritise them within the agreed timescales. To ensure that patients receive an acknowledgement letter or are immediately accepted/appointed in line with agreed booking processes, administrative procedures and the patient access policy. To ensure that all patients receive the correct instructions and correspondence related to their Orthotics appointment. To work with the Lead Orthotist and Physiotherapy and Orthotics Manager in required changes to letter templates.

To ensure Orthotists dairies on the identified digital platform are outcomed at the end of each day. To ensure that all inter-provider transfers are completed electronically to the named nhs.net account within 48 hours of the decision to refer. To cancel and reschedule patients or whole clinics in the event of sickness / unforeseen circumstances requiring last minute changes. To regularly review the waiting list to ensure that it is accurate and up to date, identifying any potential 18-week clock breaches, incorrect clock data and ratify the unoutcomed appointments on a weekly basis informing the appropriate Manager of any issues.

To regularly review the Orthotics waiting list to update the appropriate Lead Orthotist and Physiotherapy and Orthotics Manager with regards the waiting times for treatment. On a monthly basis validate any patients that are showing as having waited longer than an agreed timeframe so that waiting time information is accurate. To make new appointments as appropriate from the partial booking system for all patients referred to the outpatient Orthotics service. To action changes to individual appointments whilst ensuring the patients are seen within the agreed clinical priority and that written confirmation is immediately sent.

This involves the managing of messages received by digital platforms e.g. trust text message system