Supply Chain Coordinator
7 months ago
_An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives._
- Over the past 50 years we have built partnerships across the UK to deliver the industry’s widest range of unique cardio, strength and group training products to create unique fitness solutions for both facilities and exercises. Elevating our partnerships further by adding value through inspiration, education and co-creation._
- Inspire. Innovate. Make an impact Join our team_
**JOB OVERVIEW**
As a Spare Parts Coordinator you work in a team closely together with the Spare Parts Order Admin and Spare Parts Planner to support the Spares Processes. As team you manage the stock levels and order flow from sourcing to delivery with the aim that customers are satisfied, and service delivery levels can be met. Together you do this for multiple geographical sales regions; UK, BE/NL/LU and Germany.
You coordinate the process from customer parts demand until parts inbound and monitor the progress to ensure the customers can receive their ordered parts within a target time and in full. To do that you are responsible for a wide range of administrative and support tasks like placing purchase orders on our vendors, actively manage ETA’s of the PO, request set up for new parts from Masterdata, retrieve data and reports and provide to Spare Parts Planner, and answer questions from the Customer Service Department.
**Job responsibilities**:
- Coordinate the administrative handling of customer demand up and till the receiving of the spare parts by our warehouse, technician or external customer.
- Process and monitor progress of purchase orders with the vendors, and sales orders with the Warehouse and Carriers.
- Create Commercial Invoices and Packing Lists for export shipments out of UK or EU.
- Ensure that we communicate correct delivery dates to our internal customers by actively managing ETA’s in our ERP systems, and searching for possibilities to increase customer satisfaction.
- Support Spare Part Planner and Supervisor and deal with other admin ad-hoc tasks.
- Log and follow up on logistics complaints towards our suppliers and warehouses/carriers.
**SKILLS & KNOWLEDGE & EXPERIENCE & PERSONALITY**
**Knowledge**
- Proficient in the English language, both written and verbal
- Communication skills
- Knowledge of Microsoft Excel (usage of standard formulas, pivot tables and graphs) and ERP systems
- Experience in Supply Chain, Service or Logistics organizations
**Personality**
- Accurate
- Team player
- Progress monitoring
- Good communication skills and able to escalate operational urgencies
- Customer focused
**Salary**: £24,000.00-£26,500.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Supply chain: 1 year (preferred)
Ability to Commute:
- Ely (required)
Ability to Relocate:
- Ely: Relocate before starting work (required)
Work Location: In person
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