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Sales and Customer Service Team Manager
5 months ago
Sales and Customer Service Manager (new Contact Centre)
Salary £30,000-£35,000 + Bonus
SPECIFIC RESPONSIBILITIES:
- The Contact Centre Manager will oversee the daily operations of the floor.
- Leading a team of 30
- Build a strong relationship with the telesales team
- Manage the contact centre to achieve quantitative objectives.
- Ensure new business and Lead Generation callers implement the corporate Business Development process.
- Track and measure productivity and compare to established benchmarks consistently.
- Manage to maximise performance and meet appointment targets.
- Ensure callers have all desired levels of skill required and take corrective action, as needed.
- Be observant and detail-orientated and possess an understanding of the business, the product and services, and the challenges callers are facing on the floor.
Key responsibilities
- Developing and delivering training plans to the team.
- Ensuring enquiries are dealt with in a timely manner.
- Ensuring appointments are qualified and confirmed.
- Measurement and ongoing monitoring of team performance.
- Being overflow support to deal with inbound enquiries across multiple channels as required.
- Share feedback with managers to aid continual improvement.
What we offer you
- Private Healthcare
- Life Insurance
- Gym Membership
- Personal Training Sessions
- Private GP Appointments
- Company Car
- Car Insurance
- Unlimited annual leave
