Team Leader

5 months ago

Harrogate, United Kingdom College of Policing Full time

**Details**:
**Reference number**:

- 344618**Salary**:

- £27,134 - £29,799-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- 2A**Contract type**:

- Fixed term
- Secondment**Length of employment**:

- Until January 2026**Type of role**:

- Administration / Corporate Support
- Policing**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This post can be based at our sites in either Durham (DL15 8DS) or Harrogate (HG3 1UF). Hybrid working opportunities can also be discussed prior to you taking up your post.About the job

**Job summary**:
Applications for this role are restricted to existing employees of the College of Policing and the Civil Service.

**About us**:
We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

**Job description**:
**Person specification**:
Some of your responsibilities will include:

- Coordinate and develop a multifunctional administration team, provide effective leadership and performance management to ensure the provision of services required are consistently to a high standard. Take appropriate action where team or individual performance deviates from requirements.
- Develop strong customer focused relationships with key stakeholders and service users, identifying their needs, anticipate the appropriate administration support and work with them to resolve any issues, whilst safeguarding College policies and protocols.
- Facilitate customer access to College products and services by ensuring the systems and processes can adapt to the needs of the business through the effective utilisation of available resources. Anticipate problems and issues that may hinder their effective delivery, identify appropriate solutions and execute accordingly.

To be successful in this role you’ll need:

- Facilitate customer access to College products and services by ensuring the systems and processes can adapt to the needs of the business through the effective utilisation of available resources. Anticipate problems and issues that may hinder their effective delivery, identify appropriate solutions and execute accordingly.
- Experience as an Office Manager with a strong knowledge of administrative functions.
- Demonstrable experience of line management within a business administration or service delivery team operating within a performance management system.

Please see the attached job description which contains full details of the role.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Developing Self and Others
- Making Effective Decisions
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Excellent verbal and written communication skills with customer-focused attitude and telephone manner.
- Ability to prioritise work to ensure deadlines are met.

**Benefits**:

- Alongside your salary of £27,134, College of Policing contributes £7,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to):

- Defined benefit pension scheme with an average employer contribution of 27%
- Up to 31.5 days holiday (this is in addition to 8 public holidays and 1 privilege day)
- Continued professional development and structured career paths
- Enhanced maternity, paternity and adoption leave
- Flexi-time (for certain grades)
- A range of flexible working arrangements
- Benenden Healthcare
- National Dental Plan
- Discounts for on-line shopping
- Free employee support line
- Interest free season ticket loans
- Rewards and recognition scheme

We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, s

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