Customer Service Administrator

3 weeks ago

Northop, United Kingdom Marstep Resourcing Solutions Full time

This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.

Due to internal progression, they are looking for an experienced Customer Service Administrator to join their Service team.

**Main Duties**
- Regular invoicing to customers
- Responding to invoice queries
- Closing down completed jobs undertaken by engineers
- Ownership of customer experiences issues
- Ordering equipment for the engineers
- Answering inbound telephone calls from customers and engineers and dealing with general queries from both.
- Raising quotation opportunities
- Monthly engineer timesheet reconciliation and submission
- General administrative and office duties.

**Personal Specification**
- Experience in Microsoft Office packages (Excel, Outlook etc) and strong IT skills.
- Excellent communication skills and a confident, professional telephone manner.
- Proven administrative experience in a fast-paced office environment.
- High-level attention to detail and strong organisation skills.
- The ability to self-manage and prioritise your daily workload.

They are an amazing company who offer professional development and regular staff events to socialise with the team.

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