Assessor Support
2 weeks ago
**Who are Diligenta?**
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**The Opportunity**:
Handle all aspects of claims admin in at least one or more of the following areas, depending on the business need:
- Income Protection
- Critical Illness
- Permanent Total Disability
- Death Claims
This role will support our claims assessors to enable them to focus on proactive claims management and financial results. They are responsible for assisting with the workload for the department’s assessors.
**You’ll be**:
- Supporting Claims Assessors to manage claims portfolio and achieve financial results.
- Working co-operatively within the team in achieving agreed service standards and financial results.
- Using and understanding agreed claims protocols to deliver excellent financial results and excellent customer service, for example guidelines on chasing medical evidence.
- Supporting Claims Assessors to meet service delivery measures of agreed service levels and elapsed time.
- Supporting Claims Assessors meet technical and quality targets.
- Have excellent telephone manner with the ability to deal with anxious, distressed and sometimes angry customers.
- Have strong planning and organisational skills including diary management.
- Have excellent letter writing skills, the ability to draft detailed non-standard letters.
- Have ability to make decisions and refer upwards when appropriate, for example prioritization of Assessor's workload.
- Have influencing and negotiation skills with customers, assessors and service providers.
- Have experience of dealing with sick and bereaved customers on the phone.
**The Perks**
- 23 days holidays + 8 bank holidays.
- Discretionary annual bonus.
- Company pension scheme membership.
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
Job Reference: DGENTA01689
-
Assessor Support
Found in: Whatjobs ES C2 - 16 hours ago
Salisbury, United Kingdom Sanderson Recruitment Plc Full timeWho are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive...
-
Claims Assessor Support
1 week ago
Salisbury, United Kingdom Sanderson Recruitment Full timeJob Title: Claims Assessor Support Location: Salisbury (2 days per week in the office)Job Type: PermanentBenefits: 23 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson are supporting a leading financial services provider, as they seek a dedicated Claims Assessor Support to join their ranks on a full-time basis. This...
-
Claims Assessor Support
6 days ago
Salisbury, Wiltshire, United Kingdom Sanderson Recruitment Full timeJob Title: Claims Assessor Support Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Location: Salisbury (2 days per week in the office) Job Type: Permanent Benefits: 23 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension scheme Sanderson are supporting a leading...
-
Claims Assessor Support
7 days ago
Salisbury, South West, United Kingdom Sanderson Recruitment Full timeJob Title: Claims Assessor Support Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Location: Salisbury (2 days per week in the office)Job Type: PermanentBenefits: 23 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson are supporting a leading financial...
-
Respiratory Physiologist
7 days ago
Salisbury, United Kingdom Salisbury NHS Foundation Trust Full timeAn exciting opportunity has arisen for an enthusiastic, highly motivated Physiologist to join our respiratory team, here in Salisbury. Alongside lung function test you would be expected to analyse and interpret limited multi channel sleep studies, along with simple oximetry as part of our sleep service to both Wiltshire and Dorset patients. This post can...
-
Apprentice Operating Department Practitioner
1 hour ago
Salisbury, United Kingdom Salisbury NHS Foundation Trust Full timeAn exciting opportunity has arisen for highly motivated and enthusiastic individuals to join our operating theatres at Salisbury NHS Foundation Trust. We are looking for aspiring Operating Department Practitioners to develop through a funded apprenticeship. This course requires no previous care experience as you will be fully supported to complete your...
-
Senior Admin Officer
2 hours ago
Salisbury, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 340075**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...
-
Senior Admin Officer
2 hours ago
Salisbury, United Kingdom Ministry of Justice Full timeSalary 1 - £24,228 - £30,208 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South West City/Town 1 - Salisbury Building/Site 1 - NPS THE BOULTER CENTRE SALISBURY, SP1 3SL Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 3 National Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 -...