Customer Service Supervisor
7 days ago
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
- Visitor services, catering, (including ordering, merchandising, sales targets)
- Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests.
- Overseeing and ensuring that the sale of alcohol legislation is adhered to.
- Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
- Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.
- Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events
- Duty management and oversight/maintenance of the property
- Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
- Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
- Ensure the property social media is managed to generate interest, engagement and help drive visitors
- Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
- Security of the Property.
- Health & Safety procedures, emergency procedures, and environmental procedures.
- Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
**Job Types**: Part-time, Permanent
Pay: £26,884.00-£28,684.00 per year
Expected hours: 24 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 09/06/2024
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