Customer Engagement Advisor

Details

**Customer Engagement Adviser (Home Based - up to 5 days / week, Mobile Role) / Cynghorydd Ymgysylltu â Chwsmeriaid (Gweithio o gartref - hyd at 5 diwrnod yr wythnos, Rôl Symudol)**
**SC2**

**£36,000 - £44,000**

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.
- Nod CITB yw arwain y sector adeiladu drwy esiampl er mwyn sicrhau tegwch, cynhwysiant a pharch i bawb. Rydym yn ceisio adeiladu gweithlu sy’n adlewyrchu poblogaeth amrywiol Prydain ac anogir pobl o grwpiau heb gynrychiolaeth ddigonol i wneud cais am swyddi gwag._
- Ein prif amcan yw creu diwylliant sy’n helpu ein holl gwsmeriaid i ymdrechu tuag at weithlu sy’n adlewyrchu cymdeithas heddiw._

**Role Purpose / Pwrpas y rôl**:
To be the local CITB engagement adviser in a designated area, building and establishing effective relationships at local levels. Engaging with employers, and a targeted range of local employer groups, training providers, local decision makers, stakeholders and partners to deliver CITB’s strategic and business plans. To support people to enter the sector via apprenticeships or other suitable routes and ensure the industry has the skills it needs.
- I fod yn gynghorydd ymgysylltu CITB lleol mewn ardal ddynodedig, gan adeiladu a chynnal rhwydwaith effeithiol o berthnasau â chyflogwyr, darparwyr a rhanddeiliaid lleol. Mae'r cynghorydd lleol yn cynllunio ac yn cyflawni gweithgarwch ymgysylltu wedi'i dargedu at gyflogwyr, grwpiau cyflogwyr lleol, darparwyr hyfforddiant, y rhai sy'n gwneud penderfyniadau lleol, rhanddeiliaid a phartneriaid i gyflawni cynlluniau strategol a busnes CITB. Mae’r cynghorwyr yn gyfrifol am ddarparu ystod eang o fentrau cymorth a gwasanaethau CITB ac maent yn gweithio'n ymatebol i sefydlu mentrau CITB newydd neu i gefnogi blaenoriaethau lleol penodol._

**Key responsibilities and accountabilities / Cyfrifoldebau allweddol ac atebolrwydd**:
1. Lead responsibility for relationships with employers to support and encourage them to get involved in making positive changes to their working practices in order to attract people to the construction
industry. Support, facilitate and encourage them to get involved with apprenticeships and preemployment initiatives and provide the tools and experience that will help them to access the talent they need for their business.
2. To develop relationships and work with local partners and networks connecting them to employers to enable the achievement of both CITB funded and CITB supported projects to attract people into the industry and provide pre-employment experiences and Apprenticeship/ new entrant/ career changer pathways.
3. Lead responsibility for relationships with employers and employer groups to support them to be able to access the training that they need, where and when they need it and to the quality that is required. Signposting, informing and advising on relevant recruitment, training and development tools, government schemes, qualifications and courses in relation to the construction industry.
4. To develop relationships and work with local training providers and provider networks to encourage and facilitate supportive actions to enhance the quality of delivery of apprenticeships and other industry related qualifications to raise standards and ensure that employers get the people and skills that they need.
5. Lead responsibility for relationships with employers directly and indirectly through employer industry bodies and groups at local levels to ensure that they are aware and know how to access skills and training support from CITB and other organisations.
6. Provide customer (employer) insights, market intelligence and reporting engagement activity into the business.
7. Deliver key messages regarding apprenticeships, skills, training, CITB and other partner offers to employers, employer groups, local partners and networks through face to face and online channels
- _ Cyfrifoldeb arweiniol am berthnasoedd â'r holl gyflogwyr cofrestredig yn eu hardal leol. Cefnogi ac annog cyflogwyr i uwchsgilio a hyfforddi aelodau newydd o'r gweithlu, gan ddarparu cyngor ac arweiniad wedi'u teilwra sy'n berthnasol i sefyllfa a phrif weithgaredd y cyflogwr. Cefnogi, hwyluso ac annog cyflogwyr i gymryd rhan mewn prentisiaethau a mentrau cyn-gyflogaeth a gwneud atgyfeiriadau at gymorth CITB neu wasanaethau eraill yn ôl yr angen. Darparu gweithgareddau a fydd yn cefnogi cyflogwyr i wneud penderfyniadau strategol am hyfforddiant yn eu busnes, megis cyngor arbenigol ar hyfforddiant yn y sector a darparu TNAs CITB. Dyfeisio a chyflwyno gweithgaredd i ymgysylltu'n rhagweithiol â chwmnïau micro ac ail-ymgysylltu â chwmnïau nad ydynt yn cymryd rhan weithredol mewn sgiliau a hyfforddiant. _
- _Cynllunio a gweithredu strategaeth ar gyfer ymgysylltu â rhanddeiliaid lleol. Cysylltu partneriaid a rhwydweithiau lleol â chyflogwyr i alluogi cyflawni gweithgareddau a arien