Beh A&e Receptionist

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
- Booking in patients on arrival to the department
- Ensuring COVID screening questions are asked
- Creating case notes for patients requiring admission or further appointments
- Finding and filing notes from the medical records department
- Accurately discharging patients from the Careflow system
- Logging all IT issues and notifying Senior Administration colleagues log number(s)
- To gain comprehensive understanding of Careflow EPR computer system
- To deal with enquiries from patients and staff, both internal and external
- To provide administrative support to all clinical staff on duty
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via fax
- To keep abreast of all new developments within the job-role - participating in training and development as identified at appraisal; to improve existing skills and develop new skills, in accordance with the needs of the Service

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.