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Receptionist / Admitting Clerk
4 months ago
Work as part of the Urology Department multi-disciplinary team, providing an efficient administrative service
- Process patient data and appointments using the Trust Patient Access System (PAS)
- Treat patients and their information/data with tact, discretion, and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
- Record outpatient attendances, Did Not Attends (DNAs) and Could Not Waits (CNWs) on PAS within stipulated timeframes to ensure that the Trust receives appropriate funding
- Ensure all patient information is complete and up to date on the Trust PAS
- Identify, investigate, and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
- Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes
- To work as part of the Urology Department multi-disciplinary team, providing and efficient administrative and reception service.
- To provide front line assistance to all patients and visitors on arrival to the department and escalate any patient safety/deterioration concerns to nursing staff using good communication and inter-personal skills.
- To book patient follow-up appointments where required, cashing-up and coding all clinics daily to ensure the Trust receives appropriate funding
- To admit all patient at reception for the day care urology clinics
- To ensure all patients, visitors and staff are dealt with in a professional and courteous manner.
- To support the Service Manager and Team Leader in developing a patient focused service
- To act professionally and courteously at all times.
- The post holder will be required to manage and prioritise their own workload.
- Assist in meeting National and Trust targets as required including RTT waiting times and to comply with all hospital policies including Data Quality and the Access Policy.
- Assist in the training and mentoring of new staff team members and to attend all Mandatory training.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
**We run major acute services at**:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Our vision at London North West University Healthcare NHS Trust is to provide excellent clinical care in the right setting
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
- As frontline staff, utilise empathy and understanding to interact with staff, patients/carers and relatives whilst working as part of a team, ensuring good communication between all external agencies/contact and departments.
- While working as part of the team, utilise good communication and interpersonal skills, both written and orally and interact with tact and diplomacy when required.
- Work flexibly with all team members
- Provide and receive routine information with regards to patients requiring tact and discretion
- Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner either over the phone or face to face.
- Maintain the confidentiality of patient’s information in accordance with Trust Confidentiality policy and the Data Protection Act.
- Manage work priorities with no direct supervision, seeking advice where necessary and to act independently within appropriate guidelines.
- Ensure all Outpatient clinics are cashed-up daily if required either by discharging, making follow-up appointments
- Ensure all Outpatients processes are adhered to i.e. Outcome and Audit forms are dealt with accordingly, Walk-in patients, booking Interpreters and Transport patients.
- Have
