Infrastructure Consultant

Infrastructure Consultant

LOCATION: Loughtec Ltd, Omagh

RESPONSIBLE TO: Technical Director

MAIN PURPOSE OF JOB:
To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Employees within this area are expected to workindependently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employeesat this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and areinvolved in the evaluation of relevant new technologies as they become available.

Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:

- Installation and configuration of software on network servers and PCs at customer premises.
- It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cyber Security solutions, although a variety of other software will also be involved from time to time.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of LoughTec Cyber Defense systems.
- Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- The planning, design and project management of new installations.
- The planning, specification and evaluation of technical projects.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting of networking and system problems on customer sites, including the documentation of solutions for common problems.

Skills and qualities required: (Essential criteria - 3 sections)

Experience and Knowledge:

- Experience of installing, configuring & supporting Windows 2016, 2019, 2021 Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting Exchange Server
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Azure, Intune, Sharepoint
- Experience of computer cyber security systems and knowledge of the products currently available.
- Knowledge and experience of designing complex technical solutions.
- A sound knowledge of networking principles e.g. VLAN setup, Switch configuration.
- Experience of installing, configuring & supporting security devices e.g. Draytek, Fortigate, Ubiquiti, Meraki.

Education and Qualifications:

- 3yrs+ Experience within the information and computer industry.
- Driving Licence, access to a vehicle and insurance that covers business travel.

Interpersonal Skills:

- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.

ADDITIONAL INFORMATION

Training

Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility. Personal training in relation to job descriptionwill be given as part of the company’s overall development program.

Loughtec Ltd operates a Non-Smoking Policy.

Loughtec Ltd is an Equal Opportunities Employer.

Bonus Schemes:
LoughTec rewards scheme that staff can use to purchase prizes for positive feedback from clients.

There is a staff bonus at Christmas.

There is a staff bonus if the company achieves its annual target figures.

Everyone gets their Birthday off as a paid day.

Travel:
Mileage is claimed at 33p per mile for site visits.

Hours of Work:
Your normal working hours will be Monday to Friday, 9.00am to 5:00pm.

Death in Service:
Health Insurance:
Health plan will be available to all employees.