Personal Shopping Consultant

6 months ago

Birmingham, United Kingdom Selfridges Full time

A bit about the role
As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard.

In this role you will:

- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognising potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in immediate & wider team
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups)
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services
- Follow health and safety and security procedures
- Positively interact with potential and existing clients. Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that’s Personal Shopping, Elfridges or a Stylist appointment
- Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity

A bit about you
- A reputable personal shopper with an established client basis
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
- Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
- A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
- Known to be a sales and service expert
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
- An example of our values, a trusted and respected colleague

A bit about us
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play y

  • Personal Shopping Consultant

    6 months ago

    Birmingham, United Kingdom Selfridges Full time

    **Role Responsibility**: As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: - Nurture and develop relationships to generate new business...

  • Personal Shopping Consultant

    6 months ago

    Birmingham, United Kingdom Selfridges Full time

    **Role Responsibility**: As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: - Nurture and develop relationships to generate new business...

  • Personal Shopping Assistant

    6 months ago

    Birmingham, United Kingdom Selfridges Full time

    **Role Responsibility**: **As a Personal Shopping Assistant, you will**: - You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans - Build and manage relationships with our clients ensuring to get the best from everyone you deal with - Support the Personal Shopper along...

  • Personal Shopping Assistant

    6 months ago

    Birmingham, United Kingdom Selfridges Full time

    A bit about the role **As a Personal Shopping Assistant, you will**: - You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans - Build and manage relationships with our clients ensuring to get the best from everyone you deal with - Support the Personal Shopper along with...

  • Personal Shopping Assistant

    1 month ago

    Birmingham, United Kingdom RHR Full time

    As a Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you...

  • Shop Volunteer

    6 months ago

    Birmingham, United Kingdom Acorns Children's Hospice Trust Full time

    **Volunteer with us!** At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops. To help us to continue to provide the care that we do, we are looking for fun and enthusiastic volunteers to join us in our...

  • Shop Assistant

    7 months ago

    Birmingham, United Kingdom Cosmetix Ltd Full time

    We are looking for part time staff to join our team at Pretty London based in the Fort Shopping Centre in Birmingham. Expectations of the role: - Great customer service - Good knowledge of beauty, cosmetics and makeup - Great sales and upselling skills - Friendly, outgoing and professional - The Beauty Shop Assistant must be fully flexible and will include...

  • Shop Supervisor

    5 months ago

    Birmingham, United Kingdom ARMAAN COLLECTIONS LTD Full time

    '''Job Overview''' '''Duties''' - Manage and supervise the shop staff, including assigning tasks and monitoring performance - Ensure smooth workflow and efficient operations in the shop - Maintain inventory levels and order supplies as needed - Provide exceptional customer service and address any customer concerns or complaints - Train new employees on...

  • Coffee Shop Assistant

    6 months ago

    Birmingham, United Kingdom Oval Digbeth Events Full time

    **About us** It's Happening In Digbeth Digbeth Events offers a variety of spaces for events of all kinds including three exclusive use wedding venues, boardrooms and conference facilities, Get in touch to learn more Overview: **Duties**: - Assist customers with enquiries, purchases, and providing product information - Maintain cleanliness and tidiness of...

  • Vape Shop Assistasnt

    5 months ago

    Birmingham, United Kingdom Vape Recruit Full time

    We are currently recruiting for Vape Shop Assistant for a busy, prestigious Vape shop in Birmingham City Centre. This is a permanent vacancy. You will be a direct employee, from day one. **Salary details & package** - £24K pro rata - Bonus scheme - 28 days annual leave (inclusive of bank holidays) - Monday to Saturdays (no Sundays) - 30 to 40 hours per...

  • Office Manager

    1 day ago

    Birmingham, United Kingdom A Mirza consultant ltd Full time

    We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office manager duties and responsibilities include scheduling meetings and appointments, making office...

  • Waitress/coffee Shop Staff

    5 months ago

    Birmingham, United Kingdom Cosy Coffee co Full time

    MUST HAVE WAITRESS AND COFFEE SHOP EXPERIANCE, full time and fully flexible.We are a busy town centre independent coffee shop with 10 staff. We are looking to add an waitress. Your duties will include every aspect of working in a busy coffee shop, must have a positive, friendly outlook and be willing to maintain great customer service at all times and to...

  • Waitress/coffee Shop Staff

    5 months ago

    Birmingham, United Kingdom Cosy Coffee co Full time

    MUST HAVE WAITRESS AND COFFEE SHOP EXPERIANCE, full time and fully flexible.We are a busy town centre independent coffee shop with 10 staff. We are looking to add an waitress. Your duties will include every aspect of working in a busy coffee shop, must have a positive, friendly outlook and be willing to maintain great customer service at all times and to...

  • Paint Shop Masker

    5 months ago

    Birmingham, United Kingdom McGeoch Technology Ltd Full time

    **COMPANY DESCRIPTION** McGeoch Technology Ltd. is a well-established and expanding manufacturing company based in Birmingham and due to our current projected growth, we are now looking to recruit for the position of **Paint Shop Masker.** The successful applicant will be based at our production facility in Birmingham City Centre. **THE ROLE** Reporting...

  • Personal Assistant

    6 months ago

    Birmingham, United Kingdom Penderels Trust Full time

    About the Employer Sociable lady loves communication, very gentle soul can be a little tearful. Would like someone who has worked with autism and experience of diabetes as I am in insulin dependent. I am very arty and love painting activities. I love watching shows at the theatre. I like going out for lunch and I love shopping for things I want to buy but...

  • Asbestos Consultant

    1 month ago

    Birmingham, Birmingham, United Kingdom Tersus Consultancy Full time

    About the RoleTersus Consultancy, a leading asbestos consultancy in the UK, is seeking skilled Asbestos Surveyors and Consultants to join our team. Our local commercial and domestic contracts offer engaging work with ample opportunities for overtime to enhance your earnings.As an Asbestos Surveyor, you will conduct detailed surveying services, accurately...

  • Coffee Shop Team Leader

    5 months ago

    Birmingham, United Kingdom Unitemps Full time

    **Role** We are looking for a new Team Leader to Join a bustling, lively coffee shop in the heart of Birmingham. This role isn’t just about overseeing operations—it's about championing a team, setting standards, and ensuring every guest has a great experience. We're looking for someone with some previous hospitality experience who'd like to prove their...

  • Delivery Driver/shop Assistant

    5 months ago

    Birmingham, United Kingdom Bon Bon Birmingham Ltd Full time

    Job Overview: We are looking for someone to join our small but friendly team and for someone ready to work in a thriving, fast-paced environment. Monday to Friday only starting at 6am and finishing at 2pm. **Responsibilities**: - Safely drive company vehicles to deliver milk and other groceries (AM) - Deliver corporate buffets to offices in and around...

  • Personal Care Assistant

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Penderels Trust Full time

    About the RoleWe are seeking a compassionate and experienced Personal Care Assistant to join our team at Penderels Trust. As a Personal Care Assistant, you will provide support and care to an individual with autism and diabetes, assisting with daily living tasks, personal care, and household chores.The ideal candidate will have previous experience in...

  • Store Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Farmfoods Full time

    About the Role:We are currently seeking a skilled and motivated Assistant Manager to join our team at our Acock's Green shop.Key Responsibilities:Work closely with the shop manager to maintain a high level of customer service and achieve sales targets.Develop and lead a team of retail assistants, providing coaching, mentoring, and feedback to ensure they...