Customer Experience and Inside Sales Specialist

2 weeks ago


Ilkeston, United Kingdom Ingersoll Rand Full time

**Job Title**

Customer Experience and Inside Sales Specialist

**Location**

Ilkeston, Derbyshire

**About Us**

**Job Summary**

As the customer experience and inside sales specialist, you will play a pivotal role in critical commercial functions of our organization. Your primary responsibility will be to ensure the seamless provision of pre

**Responsibilities**
- Application resolution
- Examining projects and sizing pump opportunities
- Quotation and follow up
- ERP, CRM and customer support ticket management systems

**Basic Qualifications**
- Bachelor's degree in engineering, business or similar field or equivalent work experience
- +5 years of customer support and inside sales experience a plus

**Travel & Work Arrangements/Requirements**
- Ability to travel as required to deliver pre and post-sales support (estimated 10%)
- 90% facility based in Ilkeston, Derbyshire.

**Key Competencies**
- Demonstrated strong communication skills, both written and verbal, with the ability to effectively convey technical information to diverse audiences
- Strong problem-solving skills and the ability to remain calm under pressure
- Exceptional customer relationship management skills with a customer-centric approach.
- Proficiency in using ERP, CRM and customer support ticket management systems is highly preferred
- Flexibility to adapt to changing priorities and business needs

**What we Offer**
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5%
- Westfield Health Medical Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After probation period).
- 10% of salary in shares after 1 year of employment

LI-AP1


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