Medical Records Operative

6 months ago


Droitwich, United Kingdom Spire Healthcare Full time

**Job Purpose**:
As the Medical Records Operative you will be responsible for supplying medical records to Spire Hospitals, in a confidential and prompt manner. You will also perform all records management functions carried out at W6.

**Accountabilities & Activities**:
**Duties to include**:

- Receive electronic file & container requests from hospitals.
- Convert hospital requests in to work orders.
- Pick, secure and direct files and containers to NDC Warehouse for transporting.
- Incoming goods: Administrate monthly file returns from all hospitals. Process file adds and refiles.
- Data entry
- General housekeeping
- Administrate barcode production & affixation.
- Process emergency requests in an efficient manner
- Customer service: Communicate efficiently with customers. Take ownership of day to day queries through to resolution & liaising with hospitals to ensure smooth and efficient delivery of systems & services.
- Liaison with drivers about due deliveries.
- Attend data protection training.
- Comply with statutory requirements and Care Quality Commission regulations
- Adhere to NDC training manual and process flows as appropriate
- Liaison with NDC Warehouse Managers / Third Party Supervisor
- Patient confidentiality to be adhered to
- Other relevant duties defined by the Medical Record Supervisor.
- Responsible for adhering to the confidentiality of Spire Healthcare material, and complying with Spire’s information security policies and standards.

**Qualifications, Training & Experience**:
**Specific Skills**:

- Team worker
- You will need to possess good organisational and customer service skills, as well as the ability to work on own initiative with mínimal supervision.
- Ability to work to strict deadlines
- Flexible approach & responsible attitude
- Attention to detail; high accuracy and diligence.
- Experience of working in a warehouse/records management centre environment, with experience of healthcare and records management functions.
- Awareness of health and safety legislation.
- Forklift [VNA] driver experience desirable, but training can be provided.

**Freedom of Action**:
To report Data Protection issues to the Caldicott Guardian in respect of confidentiality and data protection.

**Dimensions**:
The Medical records centres’ customers are 36 Spire Hospitals.

**Environment**:

- Warehouse
- Manual handling will be required - lifting products.
- Working at height.
- Uniform and PPE [personal protective equipment] must be worn as required.

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.



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