Receptionist

**Pets and people at the heart of what we do.**

**About the Role**:
We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.

Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork.

This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.

The working pattern is 3 hours per day, Monday to Wednesday.

Working as part of a team, we sometimes require our Receptionists to cover some weekends and team members’ absences.

**About You**:
**About the benefits**

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits, including:

- 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
- An additional Wellbeing Day to take whenever you like to help recharge your batteries
- Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
- Life Assurance policy (4 x Annual Salary)
- Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
- Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

**About PDSA**:
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.