Apprentice Receptionist

Overview:
**Join Change Grow Live in Swindon as an Apprentice Receptionist**

Change Grow Live is a charity dedicated to making a positive impact on the lives of our Service Users. Our team, guided by the values 'Be open, be compassionate, and be bold,' works diligently to help individuals change the direction of their lives, grow as individuals, and live life to its full potential.

**About the Opportunity**:We have an exciting opportunity for an Apprentice Receptionist to join our team in Swindon. CGL Swindon is an adult treatment and recovery service providing pharmacological and psychosocial interventions to the community facing issues with drugs and alcohol use.

As an Administrator Apprentice at Change Grow Live, you will help the charity to fulfil its role in offering the best service to our service users. Whilst following the procedures and standards of Change Grow Live, including health and safety and equal opportunities, in relation to our staff, volunteers and clients. You will maintain the confidential information of Change Grow Live and our clients, meeting the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.

During your apprenticeship, you will be working towards the Business Admin Level 3 apprenticeship over the duration of 18 months.

**Responsibilities**:
**Your daily roles and responsibilities will include**:

- Being first point of contact, ensuring service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- Ensure that admin, record-keeping and communication within the project are maintained.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcome and tidy
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant
- Encourage service user feedback
- Providing basic advice and information on the service offering
- Contributing to managing an effective appointment system, liaising with keyworkers
- Checking appointments on the CGL information system and book future appointments for service users
- Take messages for staff and update case management contacts where appropriate
- Support the team in managing/booking appointments via the electronic diary system
- Maintain accurate records of all contacts on our case management system

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

If this sounds like you and you’d like to begin your apprenticeship journey with
**Change Grow Live,** then we’d love to talk to you.