Patient Support Administrator

2 weeks ago

Waterlooville, United Kingdom Southern Health NHS Foundation Trust Full time

**Job summary**

We are looking for a friendly, enthusiastic and motivated person who enjoys working as part of a team. This is an opportunity to join the Waterlooville Community Care Team as a Patient Support Administrator. You must have excellent communication and IT skills commensurate with this role.

The position is based at Wellington Gate, Waterlooville but travel may be required to cover other sites. The role is part time for 32 hours a week and the needs of the service would require the successful applicant to cover these hours over 5 days, Monday-Friday including 8.30am to 5pm Wednesdays and Fridays.

You will be responsible for day to day administration tasks such as managing referrals, booking appointments, making and receiving telephone calls, ordering supplies and all other administrative duties as required by the service

We are looking for someone who likes to be busy; works well in a team and is able to communicate well with staff and members of the public. You will be an effective and experience administrator, comfortable with using your own initiative.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within an NHS environment is desirable but not essential, as full training will be provided.

**Main duties of the job**

To provide comprehensive administrative support for the Integrated Care Teams (ICT).

The post holder will have responsibility for the day-to-day administration and booking of the clinics working in collaboration with the clinical and non-clinical team members.

To provide an excellent customer service experience for all patients at all times.

To record community nurse attendance and take messages for all staff groups.

To update the RiO system in accordance with standard operating procedures.

To provide cross site cover to support the needs of the service.

**About us**

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

- Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
- We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
- We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

**Job description**

**Job responsibilities**

To process patient referrals competently and make appointments

To deal professionally and promptly with phone calls, direct callers accordingly or take messages and contact clinical staff as required.

To undertake clerical duties for the service such as filing, scanning, or photocopying as required

To order stationery and stock as directed.

To book transport for patients when required.

To lift, move and load/unload boxes containing medical stock and equipment

Travel to other sites if required.

Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other Clinical Professionals, Local Hospitals, other Trusts, Suppliers. Often receiving and talking about confidential/ sensitive information.

Special requirements: Daily phone contact with patients of a great age range. Some who may be hard of hearing, demented, confused, or have difficulty with English. Also, distraught clients (deceased families) angry clients. Dealing with terminally ill patients and families by telephone, so will need to show empathy, have confidence to impart correct information. The ability for firmness and efficiency are also extremely important.

Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.

**Person Specification**

**Qualifications**

**Essential**
- GCSE 'O' level education including English and Maths - Grade C or above

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £20,699.00-£21,318.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- No weekends

  • Patient Support Administrator

    5 days ago

    Waterlooville, United Kingdom Southern Health NHS Foundation Trust Full time

    We are looking for a friendly, enthusiastic and motivated person who enjoys working as part of a team. This is an opportunity to join the Waterlooville Community Care Team as a Patient Support Administrator. You must have excellent communication and IT skills commensurate with this role. The position is based at Waterlooville Health Centre but travel may be...

  • School Administrator

    4 days ago

    Waterlooville, United Kingdom Elysium Healthcare Full time

    **Introduction**: Bere Clinic Hospital School is looking to appoint an experienced administrator who will be a crucial member of our school team. The successful applicant will be responsible for the effective running of the school's administration and work closely with the Head Teacher and teaching team. We are an independent school, who provide education...

  • School Administrator

    2 days ago

    Waterlooville, United Kingdom Elysium Healthcare Full time

    Bere Clinic Hospital School is looking to appoint an experienced administrator who will be a crucial member of our school team. The successful applicant will be responsible for the effective running of the school's administration and work closely with theHead Teacher and teaching team. We are an independent school, who provide education to vulnerable...

  • Hca

    3 weeks ago

    Waterlooville, United Kingdom Oaks Healthcare Full time

    Please see attached Job Description, includign Person Specification. To assist the practice clinical team in the provision and delivery of prescribed programmes of patient care in accordance with specific practice guidelines and protocols To support the administration of the practices chronic disease management recall programme Acting as the practice liaison...

  • Administrator Temporary

    5 days ago

    Waterlooville, United Kingdom Page Personnel Finance Full time

    My client who is based in Denmead is looking for as Administrator to join them on a full time basis for a temporary contract. **Client Details** My client is a growing company with lovely offices. **Description** As the Administrator you will be responsible for: - Supporting the wider office with administrative duties - Assisting with correspondence to...

  • Business Administrator

    3 weeks ago

    Waterlooville, United Kingdom Versasec AB Full time

    Versasec is a leader in passwordless identity and access management, providing security solutions for **_managing digital identities_**. With its flagship product, vSEC:CMS, Versasec eases the deployment of physical and virtual smart cards for enterprises of any size on every continent. Versasec’s solutions enable its customers to securely authenticate,...

  • Sales Administrator

    7 days ago

    Waterlooville, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Our client is an established company based in Waterlooville that is looking for an enthusiastic and motivated person to join their busy and customer-focused team as a Sales Administrator. **You do not need to have the experience to be considered for the role as full training will be provided** Salary is £19,500 P/A + Company Bonus Hours are Monday to Friday...

  • Junior Sales Support

    Found in: Whatjobs ES C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Junior Sales Support Pelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing facility in Hampshire. We are looking for an...

  • Junior Sales Support

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Junior Sales SupportPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing facility in Hampshire.We are looking for an...

  • Junior Sales Support

    Found in: Talent UK 2A C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Junior Sales SupportPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing facility in Hampshire.We are looking for an...

  • Junior Sales Support

    Found in: Appcast UK C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Junior Sales SupportPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing facility in Hampshire.We are looking for an...

  • Junior Sales Support

    Found in: Appcast UK C C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Junior Sales SupportPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing facility in Hampshire.We are looking for an...

  • Administrative Planner

    Found in: Appcast UK C C2 - 2 weeks ago

    Waterlooville, United Kingdom PELHAM Full time

    Please email recruitment@pelhamgroup.com to apply. Job description - Administrative PlannerPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our...

  • Administrative Planner

    Found in: Talent UK 2A C2 - 2 weeks ago

    Waterlooville, United Kingdom PELHAM Full time

    Please email recruitment@pelhamgroup.com to apply. Job description - Administrative PlannerPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our...

  • Administrative Planner

    Found in: Appcast UK C2 - 2 weeks ago

    Waterlooville, United Kingdom PELHAM Full time

    Please email recruitment@pelhamgroup.com to apply. Job description - Administrative PlannerPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our...

  • Administrative Planner

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Waterlooville, United Kingdom PELHAM Full time

    Please email recruitment@pelhamgroup.com to apply. Job description - Administrative PlannerPelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our...

  • Administrative Planner

    Found in: Whatjobs ES C2 - 1 week ago

    Waterlooville, United Kingdom PELHAM Full time

    Please email to apply.   Job description - Administrative Planner Pelham Laboratories is a specialist skincare and haircare contract manufacturer with a real focus on added value. We work with many of UK and Europe’s most loved premium, niche and cult beauty brands offering bespoke brand development & production from our state-of-the-art manufacturing...

  • Pharmacy Dispenser Trainee Considered

    6 days ago

    Waterlooville, United Kingdom Rowlands Pharmacy Full time

    Are you a passionate and dedicated person looking to join a dynamic and forward-thinking team? Look no further! Our pharmacy is seeking a highly motivated individual with a willingness to learn to join us as a Trainee Healthcare Partner (Pharmacy Dispenser). In this role, you will have the opportunity to make a real difference in the lives of our patients...

  • Pharmacy Dispenser Trainee Considered

    Found in: Talent UK C2 - 2 weeks ago

    Waterlooville, United Kingdom Rowlands Pharmacy Full time

    Description Are you a passionate and dedicated person looking to join a dynamic and forward-thinking team? Look no further! Our pharmacy is seeking a highly motivated individual with a willingness to learn to join us as a Trainee Healthcare Partner (Pharmacy Dispenser). In this role, you will have the opportunity to make a real difference in the...

  • Student Administrator

    4 days ago

    Waterlooville, Hampshire, United Kingdom Little Faces Nursery Full time

    Are you looking for an opportunity to provide general administrative support on all areas relating to the welfare, careers and support of students at HSDC? Contract type: Permanent To manage the tasks relating to the attendance process including the signing out of students and ensuring safe travel assistance from campus Qualified to at least level 2...