Helpdesk Advisor

3 months ago

Birmingham, United Kingdom Compass Group Full time

**What you'll be doing**:
A number of the existing contracts also involve elements of financial preparation which includes the seeking of costs and obtaining financial sign off from the client.

**More about the role**:
Could you bring your spark to 14Forty? Here's what you need to know before applying:
**Your key responsibilities will include**:
Manages all incoming FM requests to mutual and full resolution.

Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individual

Ensure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.

Record any signs of dissatisfaction and escalates accordingly.

Required to calculate some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).

Ensure timescales are met or exceeded

Accountable for the completion of standard or non-standard tasks, within the scope of the function.

Delivers activities to support operational objectives for their role.

Makes decisions within parameters set by Supervisor/Manager, using job/specialise experience

Interacts with client or users around specific work efforts and deliverables.

Offers support and guidance to less experienced team members.

**Who you are**:
**Our ideal Helpdesk Advisor will**:

- Good working knowledge/experience of a Helpdesk/Contact Centre environment
- Exceptional Customer Service Skills and good telephone manner
- Good Team Player
- Good punctuality and ability to manage own timekeeping
- Strong IT literacy skills
- Good numerical skills
- Ability to prioritise workloads

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive Wow Points every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

**Job Reference**: com/1307/76283001/52302243/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone?s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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