Call Centre Agent
1 month ago
We have a great opportunity for a **Call Centre Agent**to join our Financial Industry Client.
This is role assisting in the smooth running and administration of the firm’s operations and service delivery across regulated motor finance collections activities.
- **After an initial office based period of settling in, there is the opportunity to work from home a couple of days each week and the rest of the week in the Northampton office.**_
**Responsibilities & Duties**
- Taking payments over the phone and talking with customers
- Operational administration and reporting of cases between the firm and its clients;
- Maintaining effective communication between the firm and its clients;
- Maintaining effective communication between the firm and customers by telephone;
- Ensuring ongoing operational implementation of the firm’s policies and procedures.
- Assisting with the firm delivering its business plan including;
- Operational performance delivery
- Appointed Representative management
- Assisting in implementation of TCF and ongoing self-assessment
- Effective complaints handling and management
**Other Responsibilities (including those where shared)**
- Maintaining effective records of all operational activities;
- Effective administration and implementation of the firm’s Quality Assurance Framework
- Customer interaction and outcome reviews
- Variance checking of manager scoring
- Monthly calibration sessions
- Assessing customer detriment
- Maintaining the firm’s Quality Standards
-
Call Centre Advisor
2 weeks ago
Northampton, United Kingdom IN n OUT Autocentres Full timeMaximum salary £27,000 per annum based on experience - full time We are looking for a part time colleague to join our Customer Care Team In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have over 25 autocentres nationwide offering our customers simple, transparent pricing and service that is second to...
-
Site Agent
2 weeks ago
Northampton, United Kingdom Carrington West Full timeAre you a skilled Site Agent with a proven track record in delivering successful projects within the highways sector?Immediate requirement for two Site Agents to work on a Highways project taking place in Northampton.This is paying OUTSIDE IR35!As a Site Agent works will be carried out over day shifts, covering all aspects of highways site management and...
-
Call Centre Representative
1 month ago
Northampton, United Kingdom Acquisitions Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely...
-
Site Agent/Senior Agent
1 week ago
Northampton, Northamptonshire, United Kingdom Carrington West Full timeAre you a skilled Site Agent with a proven track record in delivering successful projects within the highways sector? Immediate requirement for two Site Agents to work on a Highways project taking place in Northampton. As a Site Agent works will be carried out over day shifts, covering all aspects of highways site management and engineering. Manage...
-
Site Agent/Senior Agent
1 week ago
Northampton, Northamptonshire, United Kingdom Carrington West Full timeAre you a skilled Site Agent with a proven track record in delivering successful projects within the highways sector? Immediate requirement for two Site Agents to work on a Highways project taking place in Northampton. As a Site Agent works will be carried out over day shifts, covering all aspects of highways site management and engineering. Manage...
-
Leasing Agent
1 month ago
Northampton, United Kingdom Recruitment Heroes Full timeLEASE AGENT - End of LEASE **Northampton** **Case Management Department** **£22,000 - £27,000 P/A** **+ ANNUAL TEAM BONUS** **+ COURSE ALLOWANCE** 28 Days Annual Leave PLUS 3 Days for Xmas Period Course Funding for all employees - Great Benefit!! Northampton Based OUTSKIRTS - Parking Onsite Flexible / Hybrid Working Options after training and...
-
Site Agent
1 week ago
Northampton, Northamptonshire, United Kingdom Carrington West Full timeAre you a skilled Site Agent with a proven track record in delivering successful projects within the highways sector? Immediate requirement for two Site Agents to work on a Highways project taking place in Northampton. This is paying OUTSIDE IR35! As a Site Agent works will be carried out over day shifts, covering all aspects of highways site management...
-
Site Agent
1 week ago
Northampton, Northamptonshire, United Kingdom Carrington West Full timeAre you a skilled Site Agent with a proven track record in delivering successful projects within the highways sector? Immediate requirement for two Site Agents to work on a Highways project taking place in Northampton. This is paying OUTSIDE IR35! As a Site Agent works will be carried out over day shifts, covering all aspects of highways site management...
-
Customer Service Agent
2 weeks ago
Northampton, United Kingdom ACS Recruitment Solutions Ltd Full timeCustomer Service Agent.Northampton £11.44 per hour Monday - Friday, 8:00 AM - 5:00 PM (Includes one in three weekends) Are you passionate about providing excellent customer service and looking for a rewarding role in Northampton? A leading company is hiring a dedicated Customer Service Agent to join the Driver Line team, helping drivers with their...
-
Call Centre
4 days ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeWe are actively building diverse teams and welcome applications from everyone Package: Competitive pay, plus bonus and additional company benefits Shift Pattern: 37.5 hours per week, with 2 in office days required per week To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital...
-
Call Centre
5 days ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeWe are actively building diverse teams and welcome applications from everyone Package: Competitive pay, plus bonus and additional company benefits Shift Pattern: 37.5 hours per week, with 2 in office days required per week To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital...
-
Sales / Customer Service Agent
1 month ago
Northampton, United Kingdom Staysure Group Full time**Salary** - £20k + Bonus **Location**: - Northampton - Hybrid / Remote **Full Time** - 37.5 hours, to include one weekend a month **The role.** We are looking for experienced inbound sales agents who strive to deliver the best service possible to all our customers. The role will involve answering inbound sales calls from customers who are looking to...
-
Sales / Customer Service Agent
4 weeks ago
Northampton, United Kingdom Staysure Full time**Salary** - £20k + Bonus **Location**-Northampton - Hybrid / Remote **Full Time** - 37.5 hours, to include one weekend a month **The role.** We are looking for experienced inbound sales agents who strive to deliver the best service possible to all our customers. The role will involve answering inbound sales calls from customers who are looking to...
-
Telephone Collections Negotiator
2 weeks ago
Northampton, United Kingdom The Curve Group Full timeWe have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis. Collections Agent Salary £21,000 plus uncapped commission (OTE £30,000 approx) Could be much higher for the successful Collections Agent. REMOTE You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the...
-
Site Agent
6 days ago
Northampton, Northamptonshire, United Kingdom Kenton Black Ltd Full timeSite Agent Civils Site Manager - Highways (Earthworks or Drainage) - Outside IR35 10 months work Site Agent / Civils Site Manager - Motorway - Emergency Refuge areas Site Agent Civils Site Manager National Highways is set to upgrade 11 more sections of smart motorway with extra places to stop in an emergency. Earlier this year, the government cancelled...
-
Telephone Collections Negotiator
2 months ago
Northampton, Northamptonshire, United Kingdom Curve Group Holdings Ltd Full timeWe have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis. Collections Agent Salary £21,000 plus uncapped commission (OTE £30,000 approx) Could be much higher for the successful Collections Agent. REMOTE You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update...
-
Gp Receptionist
5 days ago
Northampton, United Kingdom Brook Medical Centre Full time**Are you an experienced Receptionist seeking a new, rewarding opportunity?** Brook Medical Centre continually strives to improve work processes that deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are encouraged to make suggestions and...
-
Telephone Collections Negotiator
2 weeks ago
Northampton, United Kingdom Curve Group Holdings Ltd Full timeWe have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis. Collections AgentSalary £21,000 plus uncapped commission (OTE £30,000 approx) Could be much higher for the successful Collections Agent.REMOTEYou will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the...
-
Patient Contact Centre Administrator
1 month ago
Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeThe Patient Contact Centre (PCC) is responsible for the management of referrals for the MSK Physiotherapy, Diabetic & High Risk Foot (D&HRF) and Hand Therapy Services. This referral management includes the receipt, patient acknowledgement, registering and prioritising of all referrals and the booking of patient appointments across all three...
-
Control Centre Advisor
1 month ago
Northampton, United Kingdom Mitie Full time**Mitie has a great opportunity for a Control Centre Advisor to join the Total Security Management Team.** **Salary: £26,644/£12.20 p/h (Overtime available)** **Location: Northampton - NN1** **Shift Pattern: 4 on 4 off - Days/Nights (2 Days, 2 Nights)** **Hours: 06:00-18:00/18:00-06:00 (12 hour shifts)** **Job Overview** - To protect our customer's...