Prescribing Clerk

**1. JOB DETAILS**

**Job title: Prescribing Clerk**

**Accountable to: Service Delivery Lead/Senior Administrator**

**Location: Workington GP Practice**

**2. JOB SUMMARY**

This is a key role assisting the clinical and administration team at the Workington practice in organising patient care and helping to ensure that medicines are issued in a safe and timely manner.

All staff are expected to work within NCPC Values:
Kindness, Respect, Ambition, Collaboration

**3. ROLE OF DEPARTMENT**

To provide an accurate, timely and qualitative process for the process of repeat prescriptions requests for the registered patients in Workington.

**4. ORGANISATIONAL CHART**

**Locality Lead**

**Service Delivery Lead**

**Prescription Clerk**

**5. KEY WORKING RELATIONSHIPS**

Working closely with patients, family members, carers and advocates to support with patient feedback, queries, complaints and incidents to ensure effective resolution and positive outcomes

Working closely with all staff groups across the town to include GP’s, nursing staff, reception staff, and the management team.

Working very closely and in collaboration with the wider NHS agencies and Social Care providers to ensure efficient, effective patient centred care is always prioritised.

Working with third party agencies to support with patient enquires, complaints and incident management, requests for reports and other ad hoc enquiries.

**6. DUTIES AND RESPONSIBILITIES OF THE POST**

Duties will include, but are not limited to:

- Manage the town’s prescription lines
- Management of the Practice Medicines Managers task box
- Process patients’ repeat prescriptions accurately and in a timely manner.
- Work closely with our medicines team, GP’s/ANP, patients and local community pharmacies
- Be the main point of contact for patient enquiries regarding their prescriptions
- Make calls to and receive calls from patients, pharmacies and healthcare professionals
- Identify where medication reviews and other aspects of patient care are due and help organise this work.
- To undertake general routine safety audits to support the clinical pharmacist and GP’s with the medication review process.
- Support the repeat prescribing for identified vulnerable patients and act as their point of contact for medication queries and request.
- Have excellent communication skills and speak to our patients in a caring manner, you will need to be able to work on your own and to prioritise your work.
- Answer the telephone promptly and politely to both patients and the clinical team on behalf of the pharmacy team
- To undertake administrative tasks resulting from the prescribing process
- To work in accordance with the practice prescribing policy at all times.
- To ensure alerts are placed on patients notes relating to any prescribing issue
- To ensure all cancelled prescriptions are correctly audited on the EMIS system and destroyed accordingly

**7. INDIVIDUAL RESPONSIBILITIES**

The post holder is expected to

Adhere to NCPC policies and procedures and relevant legislation including the requirements of the any professional bodies

Attend mandatory training as identified by the organisation.

Adhere to NCPC infection prevention policies, procedures, audits in line with the Health Act 2006, to actively reduce Health Care Associated Infections

**8. CONFIDENTIALITY**

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**9. HEALTH AND SAFETY**

The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control Policy. This will include:
Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting health and safety hazards and infection