Skincare Specialist

Join a company that is changing the face of beauty. We are a luxury British skincare and spa brand that delivers pioneering, clinically trialed therapies and products for face and body. The experience is exceptional, the results are real.

**Beauty Therapy qualification to NVQ level 3 or equivalent**

**Why work for ELEMIS?**
- Competitive salaries - We are a Real Living Wage Employer
- Competitive commission and incentives
- Annual leave starting at 30 days inclusive of bank holidays and increases with service (pro-rated for part time employees)
- Auto enrolment pension scheme
- Cycle to Work Scheme
- Season Ticket Loans
- Employee Referral Scheme - Monetary Awards
- Long Service Recognition - Monetary Awards
- Milestone Birthday Gifts
- Generous product and spa discount
- Ongoing brand education and product training
- Opportunities for progression
- Wellbeing initiatives
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week.
- Most importantly our fantastic culture

**The Impact you will have**:
As our Skincare Specialist you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products, and to develop sales and awareness of the Elemis brand using both internal and external promotional activity and to carry out spa-therapy treatments (therapists only). To ensure the Company standards are maintained at all times to the highest level and that professionalism, honesty, customer enthusiasm and personal presentation is maintained at all times.

**Day-to-day activities include**:

- Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
- Raise awareness of the Elemis brand and educate clients in the product and treatment range.
- Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
- Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
- To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
- To assist the Account Management Team in accurately recording sales figures and stock levels.
- To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
- Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
- Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

**The skills you have**:

- Beauty Therapy qualification to NVQ level 3 or equivalent
- CIDESCO certificate highly desirable
- Good level and standard of UK/European education or equivalent
- Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability._

OFFICE USE: skincare customer service beauty assistant customer care cosmetics #IND2

**Job Types**: Full-time, Permanent

**Salary**: £20,475.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Norwich NR1 3LX: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- NVQ Level 3 or equivalent in Beauty Therapy (required)

Work Location: In person