Operational Admin Co-ordinator
6 months ago
**Overview**:
This role is part of our Groups Operations Department which ensures that clients have the best possible holiday experience in Great Britain and Ireland. It provides support for Operations & Client Relations Executives who are the main contact for clients.
**Responsibilities**:
- Assisting the Operations & Client Relations Executives: booking and planning all services according to the itinerary, researching alternatives
- Administration of group bookings: handling amendments and cancellations, sending/inserting rooming lists
- Dealing with additional client wishes
- Distributing all necessary information to all partners so that tours run smoothly from start to finish
- Issuing the correct documentation (i.e. vouchers, travel documents) on time
- Following up with suppliers on outstanding requests and questions
- Working with our in-house reservation system Tourplan and MS office
- Placing and negotiating groups with hotels, attractions and pubs as required
- To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed
**Requirements**:
- French language skills are preferable
- Strong written & spoken communication skills are essential
- Experience of Tourplan is desirable
- Knowledge of our destinations Great Britain and Ireland would also be an advantage
- Good time-management and organisational skills and are IT literate
- Attention to detail, accuracy and consistency
**Benefits**:
- Company events
- Free parking
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- United Kingdom, HA1 1BE: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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