Customer Service Advisor
3 weeks ago
Fantastic opportunity to join asuccessful and established team assisting customers with placing orders as well as answering any queries they have with their accounts. You will ensure todeliver the best customer service and aim promote products and servicesby phone, answer incoming customer calls and make outgoing sales calls.
**Main Duties & Responsibilities include;**
- Answering incoming customer calls, processing sales orders.
- Making outgoing calls in order to sell products and services from a scheduled call plan.
- Upselling all products and services the company offer
- Accurately and efficiently update customer information on to ERP system.
- Process credit card payments and troubleshooting
- Assisting customers with delivery time via the online tracking system.
- Maintain and develop individual knowledge of products.
- Meeting relevant KPIs to ensure consistent performance.
- Handling complaints towards a resolution.
- Building relationships with other departments.
This role is to work 40hrs a week on a shift basis.Shifts will be anytime between 8am to 6pm Sundays to Fridays (no Saturdays) You will be required to workone in every five Sundays and occasional bank holidays with time given back in lieu.Locationis in Southall.
You must have excellent customer service skills, a clear telephone manner, and be resilient.
Benefits include onsite parking, 25 days holiday, company pension, staff discount and staff competitions.
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Customer Service Advisor
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