External Cleaning Team Leader

6 months ago

Manchester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The purpose of the environmental services team leader role is to ensure “World Class Service” standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times. You are responsible for direct line management responsibility for the team including team building and morale.

You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.

You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment. You will need to champion brand initiatives through clear communication, coaching and engagement with the delivery teams.

You will be a proactive, natural leader, with the ability to lead your team with a “hands on” approach. You will have the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. You will be capable of managing ‘from the floor’ and not from a desk.

**Key Responsibilities**

Behaviour and culture:

- You promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
- You support corporate responsibility objectives including personal support to community projects and activities.
- You are an ambassador for the centre and for environmental services, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.

Key responsibilities:

- To support the manager in the operational delivery of shift cleaning, waste, car park cleaning and customer service within the shopping centre.
- Focus the team on providing world class customer service to all customers.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Deliver the rota ensuring correct manning levels are maintained at all times.
- Assist with staff attendance records in line with company procedures.
- Motivate and monitor the team to achieve the highest possible standards of service delivery.
- Maintain standards of performance, discipline and welfare for the team in accordance with company policies.
- To support the manager in development and training of staff.
- Management of the cleaning equipment, consumables and materials, including stock control.
- To ensure all equipment/machinery is in good working order. To report any machine faults to manager to ensure repairs are effected quickly.
- Daily monitoring of cleaning standards throughout the front and back of house areas ensuring team proactively respond to all tasks as required.
- To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
- Undertake any other reasonable duties as required to meet the needs of the business.

Key accountabilities:

- Ensure a timely response to all issues and events.
- To ensure that records are held and updated as required.
- Ensure all periodic cleaning tasks are carried out to the schedule.
- To take a proactive approach to continuous improvement and innovation in all aspects of the job.
- To ensure appropriate equipment is available for the cleaning team to carry out their role

Team:

- Support manager in operational HR responsibilities to retain and develop the shift team.
- To deliver excellent communication and motivation for all direct reports.
- Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements.
- To ensure toolbox talks are completed as per company policy.
- To assist with the identification of training needs and ensure accurate site records are maintained at all times.

**Skills, Knowledge and Experience**

Person specification:

- Experience within teams where motivation and development have been key drivers.
- Excellent leadership and motivational skills.
- Capability to work unsupervised and take responsibility.
- Must have a flexible hands on attitude.
- Demonstrable customer service experience.
- Flexible attitude towards shift patterns required to meet the needs of the business.
- Aptitude to remain calm under pressure.
- Ability to communicate across all levels with a sound understanding of diversity in the work place

Qualifications and experience:
Essential:

- Successful track record of delivering cleaning and waste.
- Proven record of team leadership - 1 to 3 three years.
- Excellent written and verbal communication skills.
- Experience of cleaning within the retail sector.
- Working knowledge of cleaning equipment/machines.
- Knowledge of managing rosta or rota patterns.

Desirable:

- BICSc certificate.
- Knowledge of COSHH.
- IOSH working Safely.
- Knowledge of handling cleaning products and chemicals safely.

Working Hours - 40 hours per week

Salary - £

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