Consumer Credit Controller

3 weeks ago

Chester, United Kingdom Commsave Credit Union Full time

**Consumer Credit Controller**
Purpose of the role

To maximise recovery from Tenants & Guarantors that contribute towards rent guarantee annual payments made. Actively support and provide cover for the Rent on Time credit control function.

**KEY TASKS AND ACCOUNTABILITES**:
**Credit Control - Consumer**
- Adhere to all relevant policies, local processes, regulatory and business service level agreements.
- Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts.
- Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are pursued and appropriate enforcement action is taken.
- Accurately manage and calculate settlement figures for all debtors, supporting areas of the business in relation to RG Claims Recoveries.
- Accurately manage & calculate financial payment requisitions as part of the recoveries process.
- Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.
- Support the Head of Rent on Time by undertaking any other, reasonable, tasks as requested.

**Credit Control - Rent on Time**
- Maintain an accurate up to date record of tenant arrears for all Rent on Time accounts daily.
- Discuss payment plan options with tenants who are in arrears to prevent the property from progressing to a rent guarantee claim.
- Offer support and advice to tenants in relation to signposting to external bodies who may be able to offer assistance.
- Contact agents to discuss information received from tenants, confirm vacation dates and request overpayments/refunds due.
- Contact guarantors associated with tenancies in order to secure payments.
- Forward details of properties where arrears have increased to a pre-determined level requiring submission of a rent guarantee claim to the Rent on Time claims team.
- Produce daily reports detailing the end of day Rent on Time tenant arrears position and distribute to a pre-determined distribution list.
- Produce weekly agent account reports to provide arrears information and distribute to agents.
- Report any properties/agents of concern to the Head of Rent on Time.
- Ensure the Rent on Time call centre is enabled be available to take calls throughout the working day.

**PERSON SPECIFICATION**

**Essential**
- 5 GCSE results (C) or equivalent qualifications, of which must be English and Maths
- Administrative experience
- Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
- Able to manage difficult conversations
- Able to work on own initiative
- Collaborative Working- Works Co-Operatively as One Team
- Communicating Clearly- Communicates Professionally
- Leading & Developing- Drives Own Development
- Thinking Customer- Puts the Customer First
- Commercial Mind-set- Makes an effort to limit wasted resource
- Analysing & Initiating- Makes Effective Decisions
- Adapting & Responding- Is Open to Change
- Taking Ownership- Accepts Responsibility
- Creating & Innovating- Seeks Improvement
- Acts with integrity, showing respect and fairness

**Desirable**
- Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation
- Experience of working in a similar, regulatory environment
- Knowledge of the County Court Litigation processes and the subsequent enforcement options.
- Knowledge and/or previous experience of Landlord & Tenant Litigation
- General exposure to Litigation
- Lettings/Insurance Industry experience advantageous.

**As well as a competitive salary we offer the following benefits -**
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

REF-206522

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