French Speaking Customer Service

7 months ago


Basingstoke, United Kingdom Euro London Appointments Full time

-Basingstoke, Hampshire, England
£30k per year + +15% bonus
Permanent
Theo Chau

**Job title**: French speaking Customer Service & Sales Advisor**Salary**: Around £30,000 + 15% annual bonus**Location**: Basingstoke, Hampshire (Hybrid - a mix of Homeworking and Office-based)**Contract**:PermanentAre you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client’s team as a French speaking Customer Service & Sales Advisor.- The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.- We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client’s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.**Responsibilities**:
Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.- Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.- Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.- Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.- Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.- Maintain accurate records of customer interactions and sales activities in our CRM system.**Requirements**:
Fluent in French (both written and spoken) is essential.- Previous experience in customer service, sales support, account management, or inside sales.- Strong interpersonal and communication skills, with the ability to build rapport with customers.- Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.- Excellent organizational skills, with the ability to multitask and prioritize effectively.**Benefits**:
Competitive salary package.- Private Healthcare.- Great pension contribution.- Staff discount on products.- Competitive holiday allowance.If you are a motivated and customer-focused individual with French language skills, we would love to hear from you



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