Welcome Team Advisor

2 weeks ago

Uxbridge, United Kingdom Giant Professional Limited Full time

Location: Uxbridge, West London
- Salary: £24,000 + commission - on target earning £32,304 for late shift 11.30am to 8pm

At **giant** group, we have an exciting opportunity for apprenticesto join our growing team.

Using 30 years of specialist knowledge we help organisations more effectively manage their workforce and with our people at the heart of what we do, we engage internally and externally with honesty and empathy.

For 30 years, **giant** has provided specialist, end to end workforce management software and support services to recruitment agencies and corporate companies internationally.

**the role**

As the **welcome team advisor,** you will be the front line of client communication, providing best advice and promoting the benefits of giant’s range of products in line with agreed parameters; probing to understand the potential client’s requirements, skillfully handling objections, and finally worker onboarding.

**Your ultimate objective** is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service.

**experience/competencies**

Ideally you would be educated to a degree level or have at least 2 years’ experience in a customer service or onboarding role and can demonstrate a consultative approach in explaining how giant’s products can meet potential new client’s requirements, highlighting the benefits and explaining the product features as compared with competitor offerings and completing outstanding enquiries in a timely manner.

You must be comfortable working in a fast paced environment, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
- Proficient in Microsoft office is required
- Understanding and striving to achieve the **giant** people values is essential.

**career path**

Your career path at giant will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the **giant** people values.

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current area of the business or in a different area that your skills and knowledge can be developed.

In this role your career path is senior welcome team advisor, assistant welcome team manager and welcome team manager. Alternatively, a move into sales where you can become a business development executive, senior business development executive, new business consultant, senior new business consultant, key account manager and account director or work in sales exclusively for any of our sister companies in screening, financing or corporate markets.

**training**

We provide in-house certified training as well as role relevant accredited training to enable you to do the role efficiently.

**giant** people values

At **giant**we have people values that we always aspire to. They are the cornerstone of our culture:

- **personal growth: we strive to understand ourselves**_._
- we are self-aware and in control of our insecurities, moods and emotions and their effect on others,
- we control our reactions and think before speaking,
- we empathize and understand other’s emotions and their views and try to treat people according to _their_emotional reactions
- we are good at building rapport and relationships with others often by finding a common ground
- we take ownership of tasks/projects,
- whilst freely admitting our mistakes, and
- we stretch ourselves to grow (being nervous shows you are being stretched),
- **clear communication**_
- we listen well, encourage others to speak and
- we communicate internally and externally in a straight-forward honest manner leaving nothing unsaid - we say the good & the bad
- whilst always being fair, respectful, and emotionally intelligent.
- **working as a team**_
- we achieve goals together as a team,
- with humility not ego,
- where everyone is equal and feels safe to challenge others and have their views heard
- always with a sense of humor

At giant we believe that working for and with people who have emotional intelligence increases job happiness (satisfaction and motivation) exponentially. By following these values, we can be the best at what we do, provide greater job satisfaction for those around us and we can all grow to be the best version of ourselves

**giant** appraise

To help you progress in your career you will be set clear objectives and you will be expected to constantly give and receive feedback. Every three or six months (monthly in your first three months) you will have a straightforward review meeting discussing your achievements, the progress of your objectives, examples of how you have demonstrated the **giant** people values, together with any other relevant discussion points including of course any feedback

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