Customer Care Leader

1 week ago


Wincanton, United Kingdom Eversfield Organic Ltd Full time

Eversfield Organic are looking for a Customer Care Leader to join our friendly team at the company's production and distribution centre in Wincanton. This is an exciting opportunity for anyone looking to develop a career in Customer Service.

**Who are we?**

Eversfield Organic is a fast growing, energetic, sustainable organic food retailer with a successful ecommerce nationwide delivery service and a growing number of farm shops and hospitality venues. Our family-run farm in Devon, has been farming and delivering organic produce for over 15 years.

The company was set-up by Mark Bury who wanted to provide his family with the finest quality food produced honestly and naturally with animal welfare at its heart.

We believe the best food is a result of responsible farming and food production - animal welfare, care for our land and the environment are at the heart of what we do. We are certified organic by the Soil Association and the Pasture Fed Livestock Association, showing our dedication to working with nature, not against it.

We work with a wide range of organic artisans and small batch producers to showcase the best of the South West and beyond. Our aim is to show that great food is the result of responsible farming, great ingredients, and passionate producers.

Consistently growing, while staying true to our core values of putting people, animal welfare and our planet first, Eversfield Organic is now looking for a new talent to join our team, to contribute to and be part of, our exciting next stage of growth.

**Desired Skills & Experience**
- Managing day to day customer service activities
- Receiving inbound customer service calls
- Liaising with the packing & dispatch team to manage communication to customers if there are any changes to orders
- Liaising with our courier to resolve any delivery issues
- Making gentle outbound sales calls to lapsed customers
- Promoting customer retention through our subscription orders and loyalty programs
- Creating customer service KPI’s to present to senior management
- Ensuring all customer contact is up to date and relevant
- Processing third party orders from various systems
- A competent user of CRM systems and handling customer data

**Are you who we’re looking for?**

Self-motivated with a positive attitude.

Energetic personality.

Ambitious to achieving goals as a team and the wider business.

A passion for food, organic farming and sustainability would be an advantage.

**What are the perks?**
- Training in our business, and organic produce
- Being part of a lively, sociable team
- 28 days holiday inclusive of bank holidays
- A free grocery box every month
- Exclusive staff discount on produce
- Regular team socials, plus summer and Christmas events

Office hours Monday to Friday 9am-5:30pm

Salary Circa £24k per annum (DOE)

**Salary**: From £24,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: One location



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