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Customer Service Apprenticeship Tutor

4 months ago

SouthendonSea, United Kingdom Pertemps Newcastle & Gateshead Full time

Home based with face to face delivery in the learners workplace.
A great opportunity has arisen for an Apprenticeship Tutor to work for a high quality, growing, independent training provider based in Southend on Sea working with learners around Essex and East London. They have recently received an OFSTED Grading of ‘Good’and have a focus on face-to-face delivery with their learners.
Due to continued growth within their business with long standing Levy clients they are looking to strengthen the delivery team with the appointment of a new team member who has the skills to deliver Customer Service and Business Administration apprenticeships,you would also be supported to upskill so that you can deliver team leading apprenticeships in the future.
The package available for the position of Customer Service Apprenticeship Tutor:

- Basic salary of up to £28000 plus uncapped bonus opportunities
- 23 days holiday plus public holidays
- Business mileage paid where applicable.
- Social activities throughout the year.
Duties of the Customer Service Apprenticeship Tutor:

- Manage a caseload of approximately 35 learners through their apprenticeship journey.
- Managing your diary efficiently to ensure timely visits are achieved for all allocated learners within the agreed timescale
- Teaching, Learning and Assessment of apprenticeship standards and Functional Skills.
- Coaching and mentoring on a 1 to 1 basis in the workplace.
- Ensuring learners are producing evidence of their skills, knowledge and behaviours in line with the apprenticeship standard and 20% OTJT plan.
- Provide support throughout the learning journey and conduct mock EPA’s.
- Meet all KPI’s, compete all visits as required and maintain compliance standards in all areas in line with ESFA guidelines.
Skills, experience and Qualifications required for the position of Customer Service Apprenticeship Tutor:

- Vocational competence and a minimum of 3 years’ experience in a customer service or administration role.
- Experience of delivering Customer Service and Business Administration Apprenticeships is essential. If you are able to deliver other qualifications this would also be an advantage.
- Experience of delivering Apprenticeship standards through to End Point Assessment.
- Assessor qualified - e.g. A1, TAQA, CAVA.
- Recognised teaching qualification e.g. PTTLS, Award in Education or equivalent.
- An enhanced DBS check will also be required for the successful applicant.
- Full drivers’ licence and own transport is essential.
This position is being managed by Pertemps Work Based Learning - for more information please call Matthew Spencer.