IT Apprenticeship

**A fantastic opportunity to join Bensons on an Apprenticeship to kick-start a career with great prospects. The purpose of the role is to contribute and maintain the smooth running of stock control within our distribution centres. You will work towards a Business Administration level 3 Apprenticeship, and you’ll learn how to maintain stock levels and all aspects of stock management. This is **15 month contract for the duration of your apprenticeship with a view to a permanent role after successful completion.**

**JOB PURPOSE**

Our apprenticeship programme is a fantastic opportunity to kick-start a career within IT with great prospects. The purpose of the role is to provide first line support for all users across the business for all IT systems. The role of the IT Support Apprentice requires attention to detail and accuracy to ensure the following tasks are carried out across the businesses computer systems in a consistent and controlled process.

**JOB SPECIFICATION**
- Liaise with other departments regarding reported issues.
- Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
- Support the Business Applications and Infrastructure team in problem progression and resolution.
- As part of the IT team provide support during system implementations.
- Use the Freshservice support system to monitor and control day to day support in line with agreed SLA’s.
- Provide support role for third party software and interfaces (e.g., WMS, Paragon Scheduling, POS, Talend ESB, PIM, Syspro, Financials and EDI).
- Liaise with Stores/Distribution Centres/Service Centre staff and Regional Managers/Divisional Controllers regarding store issues.
- Managing crisis situations, which may involve technical software problems.
- Ensuring that the IT department meets the service levels agreed with the business including monitoring third party service levels, furthermore, working with 3rd party solution providers.
- Processing of service and change requests from users within the agreed timescales. E.g., setting up new users, providing quotations, purchasing equipment, etc.
- Routine administration and housekeeping tasks as required within the IT Department.
- Ensuring IT policies and procedures are current and adhered to during day-to-day work both within the IT department and across the business.

**QUALIFICATIONS / EXPERIENCE**
- Understanding of business operations and systems.

**KNOWLEDGE / SKILLS**
- Numerical reasoning.
- Uses initiative when prioritising workload as directly responsible for tasks given.
- Stays focussed and meets deadlines with enthusiasm.
- Shows the ability to multitask.
- Competent in using Excel Spreadsheets to record and control various tasks.
- Problem Solving Skills.

**PERSONAL QUALITIES/BEHAVIOURS**
- Shows willingness and enthusiasm to learning new skills & a strong team player who can work with a diverse team in a dynamic environment
- A positive can-do approach and quest for continual improvement.
- Ability to accept constructive feedback with the aim to improve performance.
- Maintains enthusiasm and perseverance towards meeting deadlines and achieving goals.
- Puts the customer at heart of everything we do. Ensures awareness of future needs and trends.
- Shows determination in driving the function to deliver taking responsibility for performance. Proactively identifies challenges and solutions and takes an active role in championing the business strategy.
- Inspires the function through effective communication, puts plans in place to ensure collaborate working across all functions and builds an extensive internal and external network.
- Defines and models behaviour that creates a great working environment - acting in a respectful way, enabling teams to give feedback, and supporting their wellbeing and development.
- Establishes processes that ensure inclusivity, so no one is left out and is recognised by peers as supportive and helpful.
- Supports others through change, reacts to challenge as a great opportunity to improve theperformance of their function and team.
- Is seen as a role model by peers for embedding a positive attitude within their function and taking an active role in amplifying the company values.

**Our Benefits**:
In return for your contribution to the team’s performance, we offer a competitive base salary plus _all these extra benefits:_
- Employee discount scheme for Bensons products
- Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
- Unum Income Protection - for peace of mind if you’re off work long term due to illness
- Pension scheme - provided by Legal & General
- Discounted Gym membership
- Cycle to Work scheme
- Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you
- Enhanced maternity and adoption leave
- Access to Retail