Coordinator
3 weeks ago
Is exceptional customer service at the very heart of you?
LIFE is at the centre of what we do. Alarmtec provide specialist fire and life systems for nationwide sites. With something as valuable as life, it’s essential that all of our employees are committed to maintaining the highest of standards to ensure the lives of our customers are protected.
We’re looking for a Coordinator to join our busy team in Exeter to provide support to both our internal and external customers.
The Coordinator will play a key role in providing admin support to our engineers and a first line of response for our clients. In collaboration with the Managers and Support Services team, you will be responsible for ensuring our customers’ needs and requirements remain paramount while consistently exceeding their expectations.
**Daily duties**:
- Dispatching engineers to priority jobs
- Maintaining historic and current work order history
- Liaising with 3rd party contacts for quotes and bookings
- Enabling smooth and timely progression of work in line with clients SLA’s and KPI’s
**Essential criteria**:
- Exceptional organisational and efficiency skills
- Experience working in a customer care or administrative role
- The ability to meet time sensitive deadlines
- Geographical knowledge of the UK
- Intermediate/advanced Microsoft Office Skills
- The ability to accurately input data and maintain attention to detail
**Applications**:
If you are looking for your next challenging role, please send your CV along with a covering letter to HR.
In compliance with the GDPR, any data received will be used for recruitment purposes only.
No agencies, thank you.
**Job Types**: Full-time, Permanent
**Salary**: £23,400.00-£25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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