Head Waiter/ Waitress
6 months ago
**Job description**
**HEAD WAITER/WAITRESS**
LUXURY RESTAURANT
**Location**: Leeds LS1 - West Yorkshire
**Job Title**: Head Waiter/Waitress
**Salary: From **£34940.00 pa (including tronc payments) based on 50 hours per week
or £27950.00 pa based on 40 hours per week
**Hours**:Full time ( including evenings & weekends)
Bibis Italianissimo is a highly successful, well renowned restaurant and cocktail bar with a reputation for exceptional food, service and live music events.
**Responsibilities include**:
- To manage the Commis Waiters in your section
- To welcome, seat and take food orders from customers
- To take responsibility for service in the area of the restaurant under your responsibility during your shift
- To be fully conversant with every dish served in the restaurant and to provide explanations as requested by customers
- Build ongoing relationships with customers by engaging with each customer and always leading by example
- To ensure exceptional customer service is offered to every customer
- Handling any customer complaints during service by investigating and resolving and escalating to the Assistant Restaurant Managers when necessary
- To be aware of and promote any special offers to customers
- To communicate effectively with the kitchen team and other departments
- Ability to work flexible hours including evenings & weekends
- Outstanding customer service, personal presentation and professionalism
- Ability to remain calm under pressure
**Benefits**:
- Discounted or free food
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Work Location: In person
Pay: From £34,940.00 per year
**Benefits**:
- Discounted or free food
Schedule:
- Weekend availability
Work Location: In person
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