Retail Coach

This role is called a Store Growth Coach internally.

**About Us**

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.

Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.

**Our location**

We are a Scottish start-up with 120 colleagues based around the UK and our Head Office is located in Dundee.

This role can be placed anywhere in the UK with occasional travel to our Dundee office. Given the nature of this role, regular travel will be a requirement of this role to locations UK wide.

**About the team**

Our Store Growth team partner with retailers who join the Snappy platform to enable them to grow their online delivery business. This includes partnering with other teams within Snappy (such as our marketing and other support functions) to enable stores to launch successfully and then continue to grow and develop using our platforms.

**About the Role**

These individuals own relationships with numerous stores across the UK and coach them to aid stores in reaching key KPI’s and targets whilst maintaining an excellent level of customer service for the end consumer.

Within this role, your duties will include (but won’t be limited to):

- Use your interpersonal skills and retail expertise to build real working relationships with retailers to achieve key targets and KPI’s.
- Develop a considerable understanding of the Snappy platform and our supporting retailer documentation to coach retailers to succeed
- Work with retailers to create growth plans for new store launches or to embed successful practices.
- Effectively work with other Snappy teams to share best practices and ensure retailers are utilising our most successful growth activities
- Travel to stores as required
- to solve problems or further embed your working relationships.
- Conceptualise and deliver on new approaches and ideas
- working with the retailers to garner confidence and new approaches.
- Support or lead on localised marketing campaigns with retailers.
- Ensure customer experience is always established and delivered.

**About You**

To do this job well you’ll be able to demonstrate:

- A proven knowledge of the retail marker
- ideally with some knowledge of independent retailers or franchisees.
- Real experience of coaching and supporting clients-ideally within a B2B capacity (although B2B isn’t essential).
- Confidence in managing multiple stakeholders at any one time.
- Abilities with data
- both creating and delivering effective KPI’s and targets.
- Be able to travel to stores as required.

Ideally, you’ll also have experience in:

- Have worked in a start up environment where you’ve been able to try new things and define what works best.

**Who** you are is as important to us as **what** you can do. Do these values and behaviours sound like something that would come naturally for you?
- **Community**: You’ll be able to understand local retail markets and work with colleagues from throughout an organisation to succeed.
- **Be Snappy**: You’ll be able to work at paste in your own way, delivering on targets and enabling others to do the same.
- **Breaking Barriers**: You’ll be excited by the unknown and thrive where you can try new things and bring about change
- and you’ll use data to back up your views.
- **Craic on**: Demonstrate your interpersonal skills to build effective relationships that last.

**If you think you’ve got what it takes but you're hesitating**

At Snappy we’re all about Community, from the inside out. We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger. We welcome everyone at Snappy that shares our values.

**What’s in it for you**

This role will involve some travel but we’re happy to discuss this in more depth.

This role offers a competitive salary which is based on your skills, experience and potential.

Scroll below to read more about our Snappy Reward.

**Applying**

Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.