Current jobs related to Customer Service Coordinator - Manchester - Gibbs Hybrid
-
Customer Service Apprenticeship
4 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Coordinator will play a vital role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position is responsible for coordinating the end-to-end delivery of projects to clients, ensuring project...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Coordinator will play a vital role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position is responsible for coordinating the end-to-end delivery of projects to clients, ensuring project...
-
Customer Service Coordinator
3 months ago
Manchester, United Kingdom Morgan King Full timeJoin a prestigious and renowned luxury automotive brand that epitomises excellence, innovation, and sophistication. As a market leader in the automotive industry, we are dedicated to delivering unparalleled customer experiences. We are seeking a dynamic and customer-centric individual to join our team as a Customer Coordinator with the potential for...
-
Customer Service Coordinator
3 months ago
Manchester, United Kingdom MSP Direct Sourcing Full time**Job title**: Customer Service Coordinator **Location/remote**: Hybrid, 3 days on-site and 2 working from home (2 week training on-site) **Contract length**: 3 Month - rolling contract **Pay rate**: £13.50/per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking Customer Service Coordinator on behalf of a...
-
Customer Service Coordinator
3 months ago
Manchester, United Kingdom Page Personnel Full timeA market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple...
-
Customer Service Coordinator
3 months ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to take on real responsibility and progress - Hybrid working! **About Our Client**: Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple continents, we pride ourselves on delivering high-quality...
-
Customer Service Coordinator
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations and optimizing the utilization of available labor resources. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the...
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will support the installation team by planning and tracking installations and optimizing the utilization of available labor resources. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of the...
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will support the installation team by planning and tracking installations and optimizing the utilization of available labor resources. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of the...
-
Customer Service Coordinator
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations and optimizing the utilization of available labor resources. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the...
-
Customer Service Coordinator
20 hours ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position will be responsible for coordinating the end-to-end delivery of projects to clients, ensuring project milestones...
-
Customer Service Coordinator
18 hours ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position will be responsible for coordinating the end-to-end delivery of projects to clients, ensuring project milestones...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.Key ResponsibilitiesCoordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are...
-
Customer Service Coordinator
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a crucial part in supporting our installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves effective procurement of equipment to meet customer requirements, as well as coordinating the end-to-end delivery of projects to...
-
Customer Service Coordinator
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a crucial part in supporting our installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves effective procurement of equipment to meet customer requirements, as well as coordinating the end-to-end delivery of projects to...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a crucial part in supporting our installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves effective procurement of equipment to meet customer requirements, as well as coordinating the end-to-end delivery of projects to...
-
Customer Service Coordinator
3 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Planner will play a crucial part in supporting our installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves effective procurement of equipment to meet customer requirements, as well as coordinating the end-to-end delivery of projects to...
-
Customer Service Coordinator
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Customer Service Coordinator will play a vital role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. This position is responsible for coordinating the end-to-end delivery of projects to clients, ensuring project...
Customer Service Coordinator
4 months ago
Customer Service Coordinator - Tameside - 12 months - £22K
Gibbs Hybrid have a new opening within Customer Services with one of our prestigious Global clients. Our client is one of the world’s leading companies in their field and are winners of numerous awards. They pride themselves on providing a fantastic working environment for their staff. They now have some new opportunities within their Customer Service team for Coordinators to make both inbound and outbound calls.
This area of the business provide after sales support to their customer base. As the Customer Service Coordinator, you will be expected to handle customer queries and try to find a solution to the customers issue. You may also be required to schedule engineer visits or arrange the delivery of new products.
Initially this will be a 12 month contract with a view to becoming permanent after the initial 12 months. Hybrid working will be available with 3 days per week expected in the office in Tameside. The salary available is £22K
The role will comprise of the following:
- Inbound and outbound call handling in line with KPI’s
- Order entry management across different customer bases and order streams - Website, Telephone/Managed Accounts, Wholesalers, Sales, Free on Loan, and so on.
- Liaise with Finance
- Booking in of deliveries and service calls as per script and processes
- Telephone diagnostics to avoid unnecessary service calls
- Daily management of third party service engineers to ensure compliance with SLA’s
- Warranty change out management from input to invoice
- Spare Parts order management as per sales and service process
- Service call invoice management
- Continuous improvement across all areas of customer service and the wider team
- Maintain detailed knowledge of the products, services and price levels.
- Liaise with suppliers to organise inbound deliveries into third part logistics providers
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
- Experience of working in a call centre environment and inbound/outbound call handling
- Excellent telephone manner
- Good communication skills both verbal and written
- Good organisational skills
- Ability to work independently and also as part of a team
- IT proficient and ability to adapt to new systems and processes
- The following Standards of Leadership are relevant to this role:
This a great opportunity to work for a friendly team in a progressive environment. The role will be mainly service focused, dealing with engineers, spare parts, service calls etc. If you have prior customer service experience, particularly in a service focussed environment. The client will be eager to engage with you. To find out more about this, please send a copy of your CV via the link below without delay
