Supporter Liaison Officer

4 weeks ago

Nottingham, United Kingdom Nottingham Forest Football Club Full time

**Contract**: Full Time, 37.5 hours a week

**Location**: The City Ground, Nottingham, NG2 5FJ

**Working Arrangements**: On site

**Closing Date For Applications**: 29th March 2024

**The Perks of the Job**:

- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.

**Key Tasks and Responsibilities**:

- To act as the Club’s Supporter Liaison Officer, being a prominent point of contact for fans, with an active role in enhancing and developing fan experience.
- To promote partnership working between the club, its fans, and other key stakeholders
- Acting as the day-to-day point of contact for supporter’s groups
- Assisting on improving the matchday fan experience by working as part of a team to deliver the fan zone, matchday presentation and any other matchday activity
- Working with opposition Club’s to exchange information ahead of home and away fixtures Key Responsibilities Functional responsibilities
- To be the Club’s appointed Supporter Liaison Officer, as defined by the responsibilities set out in the Premier League Rules and any related guidance; and for the purposes of UEFA Club Licensing
- To promote the needs of fan within the club and to ensure the fan voice is represented in the decision-making process, particularly where it relates to matchdays or related facilities and services
- Participate in the delivery of activity related to Premier League or official club campaigns (e.g.: Rainbow Laces or No Room For Racism)
- To keep up to date with emerging regulations, good practice guidance, and innovation in fan engagement or matchday experience and delivery
- Communication of all relevant matchday information on the club website, via newsletter and other media channels as early as possible ahead of the match
- Sharing relevant matchday information with the opposition club SLO ahead of each home fixture, and receiving matchday information ahead of away fixtures
- Help plan and deliver any matchday activation for home matchdays including Fanzone, presentation and other activities
- Participate in the consultation and on-going dialogue between clubs, fans (or their representatives) and other stakeholders (e.g.: Safety Advisory Group or policing leads)
- To promote the needs of fan within the club and to ensure the fan voice is represented in the decision-making process, particularly where it relates to matchdays or related facilities and services
- To liaise with other club SLOs, and external organisations such as the Football Supporters Association, Football Supporters Europe, UEFA, Premier League (and other relevant organisations) and encourage the sharing of good practice solutions and relationship building
- To work with other operations staff to develop and deliver on projects and initiatives as they relate to fan-facing services or facilities

**Skills, Experience and Knowledge**:

- Strong project management, planning and organisational skills, including the ability to manage a complex network of stakeholders
- Ability to communicate well to a range of audiences, and using different mediums, with oral and written skills to a high standard
- Ability to work under pressure, make sound judgement calls and manage competing priorities
- Ability to work collaboratively as part of a team and with external stakeholders
- Ability to problem solve effectively, demonstrate resilience when faced with challenge
- An understanding of and a commitment to equality, diversity, and inclusion and how they relate to the DAO role and the wider club EDI strategy
- An understanding of fan engagement

**Our Commitment to Equality, Diversity & Inclusion**Our Commitment to Safeguarding**
- As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment._
- An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the EFL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment._

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