Customer Engagement Advocate

3 weeks ago


Nottingham, United Kingdom The Nottingham Building Society Full time

**About The Role**:
Here’s a taste of what you’ll be doing
- Ensure customer accounts are accurately maintained and documented
- Champion opportunities to enhance the service offering, being the customer advocate with internal stakeholder discussions
- Be an active contributor to the Beehive Money Help Centre and help train “Beebot” to optimise the in-app service available to customers.
- Identify opportunities from customer communications to promote the range of products and services we have available
- Contribute to the continuous improvement of service, systems, procedure and policy
- Work flexibly to support the wider Society channels and services teams to achieve their business objectives

What we’re looking for
- Exceptional customer service skills, ideally delivered through telephony and digital channels (web chat/Social Media etc)
- Strong written and verbal communication skills
- Accurate with an eye for detail
- At all times calm, welcoming and genuinely customer focused
- Self-motivated and sales focused
- Flexible and adaptable with a willingness to learn

What we offer
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.



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