Project Provisioning Coordinator

3 months ago

Reigate, United Kingdom Opus Tech Full time

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

**Position**:
**Where? Join our Provisioning Team**:
You will be responsible for:

- Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets with a focus on the mobile
- Responsible for co-ordinating projects implementing various Network Services i.e. Fixed Line Services, Mobile, Data Connectivity.
- Processing orders for customers and Channel Partners
- Maintain effective communication with all customers/suppliers/partners & updating the CRM database
- To be competent on all supplier portals by completing all training academy’s
- Identifying any errors or potential pitfalls in the day-to-day operations
- Undertake any projects as delegated by the Management Team or any other relevant tasks
- Sales administration - assisting with sales order creation and validation
- Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week - 1 week on/6 weeks off rotation with a waiting list to join)

**Salary £26-£28k**

**25 Days Holiday + 8 Bank Holidays**

**Optional Hybrid working**

Other organisations may call this role Network Provisioning Coordinator, Provisioning Administrator or Junior Project Support Coordinator.

**Requirements**:
**Who? are we looking for?**:
We are seeking a Project Provisioning Coordinator with:

- 6-12 months experience in a customer facing role
- At least 5 GCSE’s Grades ‘5’ or above including English and Maths
- PC literate. IT Microsoft office proficient including but not limited to Outlook, Word, Excel, Teams
- Excellent telephone manner with the ability to communicate verbally and in writing in a professional manner
- Good rapport building skills
- Ability to work well in teams, self-starter, with a ‘can do’ attitude
- Practical, organised with a keen eye for detail
- Strong problem solving skills
- Punctual with a good attendance record
- Keen to learn and develop their career in this industry

**Other information**:
**What? can Opus offer you?**:

- Free daily breakfasts in the office
- Regular companywide events
- Monthly 'shining star' employee recognition awards
- Pension and life insurance
- Refer a friend scheme (£1,000)
- Mental health, financial and legal support
- Training and development plans
- State of the art offices
- Option to buy and sell holiday
- Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

**_
Culture is important to us as are our values_**
- Work together to win together_
- Be brave and think differently_
- Own it and never give up_
- Strive to be the best_
- Stay curious and keep learning_

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