Associate Solution Consultant
3 days ago
**Software Support Specialist (Microsoft Licensing)**
**£30,000 plus £10,000 bonus - Wimbledon (Flexi remote working)**
- **Great social life including Sports events, culture days, BBQ's, music and sports events and lots of community work opportunities, flexible working, Incentive, recognition and award programs, superb learning and development opportunities and anInternational Employee Exchange program**_
**My client is a privately own International organisation who are in a very strong growth year with over 35,000 customers worldwide including Blue Chip, SME’s Government and academic institutions and are growing stronger year on year**
This is a fantastic role for someone with MS software and cloud experience looking to develop their skills with this Global Software and Cloud powerhouse for their UK division. The role will be essentially supporting the Account managers by adding anotherlevels of support to some huge household names in the UK. Building strong working relationships in order to spot other opportunites for the expert to sell in to the clients.
Your role will be 70% reactive; taking call and queries from the clients, delaing with quotes and pricing and supporting in processing their orders and the balance is working on different projects through anaylising clients and what services are missingand speaking to them about those or working on a specialist complimentary products/services and highlighting it to your clients
**Responsibilities Include**
Close collaboration with Account Managers, Solution Specialists, and other cross-functional departments
RFP process with Sales Organization
Upsell and Cross-sell within named accounts
Service Adaption and Utilization
Oversight of GSDC Ops Quality
Opportunity identification
Targeted campaign support, enablement, and upsell
Attend internal/external customer calls and presentations as an expert resource
Collaborate with sales on strategic high potential customers to develop an account plan to maximize opportunities and increase gross profit attainment.
Drive resolution of escalations by working with customers, account teams and internal support teams
Support enablement for Account Managers on products, licensing and services, and proactively communicate updates
Support customer setup and onboarding as needed
**If you would like to hear more, please contact Mary Knock in the Raynes Park office
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