Heavy Plant Fitter

6 days ago

Chelmsford, United Kingdom Watling JCB Full time

**Company Information**:
Watling JCB Limited is a privately owned and owner managed profit making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

**Main Purpose of the Role**:
The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer.

The objective of this role is to provide the Customer with World Class customer service.

**Duties**:

- Build strong and positive relationships with the customer
- Build and document knowledge about the customer company and its technical operations
- Feedback any important customer information to the company
- To promote the Watling JCB organisation and the JCB Brand to new and existing customers
- To promote aftermarket products and services to the customer
- To react to any customer needs quickly, effectively and efficiently
- To carry out repairs to the highest standard to provide a “ First Time Fix” to the customer
- Possess excellent laptop computer technical diagnostics skills
- Excellent operation of the PDA unit to input job information and write-up data
- Continually look to develop yourself through JCB Training Courses and other Medias available
- Service and maintain JCB and other Equipment to the Manufactures specifications
- Maintain and improve our profile in the market place
- Provide World Class Customer Service
- Present a professional image at all times
- Carry out all work practices in line with company health and safety policy
- Meet and exceed customer expectations whilst maintaining profitability
- Contribute to overall success of Watling JCB through teamwork and good communication within the company
- Any other duties as deemed necessary to fulfil the role

**Additional information**:

- 40 hours working week, 08.00 - 16.30 hours, half an hour unpaid lunch break
- Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
- Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate
- Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
- Commercial Awareness, ability to understand the commercial realities affecting the organisation
- Flexibility, ability to adapt successfully to changing situations and environments
- Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

**Personal Attributes**:

- Capable of delivering results under pressure and to strict deadlines
- Quality focused
- Honest, reliable, trustworthy, good time keeper
- Ability to be professional, cheerful, co-operative at all times
- Ability to be motivated and customer focused
- Clean driving licence and good driving record (if applicable)
- Full driving, Fork Lift Truck driving licence (training will be provided)

**Benefits**:

- Attractive rates of pay and overtime rates
- Pension scheme; Auto enrolment and company
- 22 d

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