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Job Description:
Talisker Site Coordinator

Permanent, Full Time

Closing Date: May 10th, 2024

About Us

The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave.

Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

With a range of roles available from Brand Home Leads, Brand Home Guides, Health and Safety experts and many more, opportunities to thrive are endless. In addition to competitive rewards and benefits, we’ll provide excellent training and development to help you learn and grow in an inclusive culture that celebrates your contribution. You’ll work flexibly, with the support you need to manage your wellbeing and balance your priorities.

About the Role

The Talisker Site Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks at Talisker, focusing on the following:

- Retail admin and processing stock
- Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
- Manage the site calendar and support with event admin.
- Manage general phone calls and the distillery inbox
- Mange orders
- Support AM’s and RBHM with administrative tasks

Experience/ Skills Required
- Experience in an administrative position
- Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
- Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
- Be familiar with customer service standards
- Be guided by a customer-first mindset; ability to understand and interpret consumer insights
- Must be analytical, and possess good knowledge of budgeting processes and KPI management
- Desire to learn more about the whisky story, brand, and its characteristics
- Results driven, with a desire to work in a fast-paced environment
- Must have ability to prioritize and plan work activities in a timely and efficient manner
- Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

We believe the most diverse and inclusive culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

- Contemporary work life balance policies and wellbeing activities
- Contributary pension scheme
- Annual bonus (dependent on performance)
- Share options
- 28 days’ vacation per annum
- We would also be able to offer discounted shared accommodation at Talisker (limited spaces available)

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be pa