Cms Administrative Officer

3 weeks ago


Dudley, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 261748**Salary**:

- £21,688- Salary will increase to £22,845 from 1st April 2023**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 20Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- DudleyAbout the job

**Job summary**:
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and implementation of child maintenance policy. As the UK’s biggest public service Department, it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers.

The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

We are looking for people who are customer focussed, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us. The Child Maintenance case worker roles are more than simply call handlers or processing agents.

**Job description**:
**Key Responsibilities**

You will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children’s futures.

Your Main duties will include:

- Frequent direct contact with customers, and other organisations primarily by telephone
- Gathering information from a range of sources and making well-reasoned and accurate decisions on liability to pay child maintenance and enforcement actions
- Negotiating child maintenance arrangements with customers
- Securing payments and clearly advising consequences of non-payment
- Taking payment enforcement actions where appropriate
- To remain composed and professional in what can be a challenging environment

**Person specification**:
Your evidence will be assessed against the following **essential criteria**. You must ensure you provide specific examples to demonstrate these criteria in your personal statement by answering the questions asked.

**Essential Criteria**
- Effective communication skills with a wide range of people, treating customers and colleagues with respect **(Lead criteria)**:

- Successfully resolve queries in potentially difficult/sensitive situations, taking personal responsibility for delivering excellent customer service
- Managing a personal workload while working effectively and flexibly within a team
- The ability to gather and understand complex information and make decisions
- Operating computer systems, making accurate records and notes of your actions

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:
Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity and a Civil Service pension Civil Service pension.

CMS is committed to the Wellbeing of all colleagues, support includes Wellbeing conversations, dedicated Wellbeing Advocates in each Service Centre to develop and deliver health and wellbeing initiatives and ‘Hotel CMS’, our own Intranet site offering a wealth of information, guidance and support.

We Value Everybody is one of our five Core Values here in CMS. We have active National Network Groups for Race, LGBGT+, Disability, Carers, Wellbeing, Faith & Belief and Age. Our monthly People Group meeting draws these groups together to listen, act, and update CMS Directors with our plans.

CMS Colleagues have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.

Working hours - The contracted working hours for the Department are 07:45 hours to 20:00 hours, Monday to Friday, and 08:45 hours to 17:00 hours on Saturday. Employees are contracted to work a specific number of hours per week within the above times. Employees will be required to work the number of hours per week for which they are contracted. For example, for full time employees this will be 37 hours net (42 hours gross including meal breaks). For part-time employees it will be less.

Access to flexible working hours scheme wil


  • Office Cleaner

    1 month ago


    Dudley, United Kingdom CMS SOLUTIONS INC Full time

    **Duties**: General cleaning - vacuuming dusting, mopping, emptying bins, polish, etc. Offices, toilets, walkways and canteens. **Part-time**: 15 hours per week **Hours**: 7am - 10am **Days**: Monday, Tuesday, Wednesday, Thursday & Friday **Experience**: 1 year **Salary**: £10.42 per hour **Desirable**: Driving License -...


  • Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    We are currently looking to appoint an efficient, experienced and enthusiastic person to support the Physical Health Psychology Team based at Cross Street Health Centre in Dudley. Duties will include answering the telephone, being first line of contact for the service, electronic filing, sending reports and appointments, typing of letters, scanning...


  • Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    The successful post holder will have all-round secretarial experience together with good working knowledge of word processing systems, data recording, proven organisational skills and an excellent telephone manners and will be required to undertake a variety of administrative tasks within a small administration team The work will be demanding and varied, and...


  • Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Fixed term contract until end of March 2025. This is an exciting opportunity to join our Thrive Into Work Dudley and Walsall Service. Having substantial administrative experience is essential, as is being able to communicate effectively and have an eye for detail. The post holder will be expected to check notes, the employment log and job outcome evidence...

  • Administrator

    1 month ago


    Dudley, United Kingdom TSR Full time

    Job Overview: **Responsibilities**: - Perform general clerical duties, including photocopying, scanning, and filing documents - Answer phone calls and direct them to the appropriate staff members - Greet visitors and provide them with necessary information - Assist in scheduling appointments and maintaining calendars - Handle incoming and outgoing mail and...

  • Administrator

    13 hours ago


    Dudley, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou will be working with an exciting and growing organisation in Dudley who have a new position available for an Administrator to join them. This will be working with a small and friendly team, where you will support the business with a variety of duties that will be critical to the services that they provide. Your new roleThis is a...

  • Administrator

    2 days ago


    Dudley, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou will be working with an exciting and growing organisation in Dudley who have a new position available for an Administrator to join them. This will be working with a small and friendly team, where you will support the business with a variety of duties that will be critical to the services that they provide. Your new roleThis is a full-time...

  • Administrator

    1 month ago


    Dudley, United Kingdom Excel 2000 Windows Limited Full time

    Excel 2000 Windows specialises in the in the installation of windows, doors and curtain walling in the West Midlands and surrounding areas. We currently have an exciting position open for an **Administrator** located at our head office in Dudley. **Main duties include but not limited to**: - Planning Works for Fitters & Supervisors - Call & make...

  • Attendance Officer

    20 hours ago


    Dudley, United Kingdom Twenty4Seven Education Full time

    **Join Our Team at Twenty4Seven Education - Attendance Officer for a Secondary School in Dudley! Immediate start!** Position: Attendance Officer Location: Dudley, West Midlands Hours: Full-time, 8am to 4pm, Monday to Friday Start Date: Immediate Contract: Temporary, with potential for a permanent position **Key Responsibilities**: - Monitor and manage...

  • Finance Administrator

    2 weeks ago


    Dudley, United Kingdom Workforce Staffing Ltd Full time

    Finance Administrator Full Time Fully working in the office Location Within the Wyre  Forest District Salary £26,000 to £28,000 DOE Hours  7:30-4pm Mon-Thu, 7:30-1 Fri. Elevate your career in finance administration with a pivotal role that promises a dynamic work environment, where precision and initiative are highly valued. A prestigious firm is...


  • Dudley, United Kingdom Future Select Recruitment Full time

    Job Title: Legionella Administrator. Location: Dudley, West Midlands. Salary / Benefits £24k - £27k + Training + BenefitsWe have an exciting opportunity for a Legionella Administrator to join a reputable Water Hygiene / Legionella company in their West Midlands office. You will be joining a team of hard working and diligent administrators. The successful...


  • Dudley, United Kingdom MS Chilled Foods Ltd Full time

    Since 2002, MS Chilled Foods has been providing premium cuts of meats and cheeses. The business was founded on the principles of quality, integrity and service to ensure 100% customer satisfaction. We are looking for a reliable Credit Control Administrator. You will undertake administrative tasks, collect and reconcile credit notes and invoices owed to the...


  • Dudley, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We have an exciting new opportunity forexperiencedAdmin professionalsto join our Temporary Staffing Bank Services; these opportunities are available within a range of clinical inpatient, community services and non-clinical areas across The Royal Wolverhampton NHS Trust. Do you have recent experience of working in a busy office environment with excellent...

  • Payroll Officer

    1 month ago


    Dudley, United Kingdom AD Finance Full time

    Alexander Daniels are recruiting for a **Payroll Officer**for a business based in Dudley. This business is well-established within their field and offers excellent exposure and future progression opportunities. Key Responsibilities: - To ensure all employees are paid accurately and on time on a weekly payroll across 5 Companies circa 400 employees - We are...

  • Sales Administrator

    1 month ago


    Dudley, United Kingdom Pertemps Black Country Perms Full time

    We are recruiting a Sales Administrator/Internal Sales to work for a metal company based in Dudley. The company have been established for over 50 years. The main duties will be: - Dealing with requests for new enquiries, orders and queries - Processing enquiries and orders as requested - Providing excellent customer and feedback - Following up on...


  • Dudley, United Kingdom MET Recruitment UK Ltd Full time

    **Accounts Administrator** **Brierley Hill** **Part time (Wed-Fri 9am-5pm)** **25 days holiday + BH** **£23,000-£27,000 pro rata (dependent on experience)** Our client is a well established business based in Brierley Hill. They are seeking a, hard working, reliable and enthusiastic addition to their Accounts and Office support team. Ideally you will...

  • Accounts Administrator

    20 hours ago


    Dudley, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment Oldbury are delighted to be recruiting for a professional company in the central Dudley area who are seeking an Administrator to start immediately. The role is a 9-12 month contract to cover maternity. - **Please note this role is office based and IS NOT a remote working or hybrid role.**_ Duties and tasks will include: - Working with...


  • Dudley, United Kingdom AGL Training Ltd Full time

    AGL Training Ltd are looking to recruit a Business Administration Apprentice on behalf of our well-established client based in Dudley, DY2. Our client is a well-established company who manufacture and supply seals, gaskets and affiliated products to a vast array of customers. They are market leaders within their field with an enviable level of quality,...


  • Dudley, United Kingdom MJ SECTIONS LTD Full time

    Production Chaser and Admin This will include but will not be limited to the below. Booking in and booking out paperwork Generating purchase orders and paperwork for external operations Printing production list/job cards for team leaders Helping book transport and organizing driver routes Supporting the production team Document retrieval Help load...


  • Dudley, United Kingdom Medport Global Full time

    Staff are asked to be flexible in their approach to their work within the Directorate and encouragement is generally given to move across the Environmental Health service areas where appropriate. The Head of Environmental Health and Trading Standards may direct the post holder to carry out duties within other sections or work areas as necessary and require...