Current jobs related to Customer Experience Specialist - Cheadle - Together
-
Customer Experience Specialist
4 months ago
Cheadle, United Kingdom Gee Hair Full time**Embark on an exciting career journey with Gee, a growing UK-based e-commerce hair brand located in Cheadle Hulme, Manchester.** We are seeking a dynamic and customer-centric ‘Customer Experience Specialist’ to join our team. This multifaceted role combines customer service excellence with social media management, product expertise, quality assurance,...
-
Customer Experience Specialist
2 days ago
Cheadle, Staffordshire, United Kingdom Together Full timeJob Title: Customer Experience ExecutiveAt Together, we're seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll play a vital role in providing exceptional support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...
-
Customer Experience Specialist
2 days ago
Cheadle, Staffordshire, United Kingdom Together Full timeJob Title: Customer Experience ExecutiveAt Together, we're seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll play a vital role in providing exceptional support to our customers.Key Responsibilities:Handle inbound calls from customers regarding early and...
-
Customer Experience Specialist
1 week ago
Cheadle, Staffordshire, United Kingdom Step Ahead Recruitment Ltd Full time £25,000Sales Executive (Inbound) Cheadle – £25k basic + uncapped commission (£40k 1st YR OTE)**About the Role**We are seeking 4 driven, ambitious, and money-motivated Sales Executives to handle inbound enquiries, support customers through their car financing journey, upsell/cross-sell, and close deals. This is a fantastic opportunity for individuals who are...
-
Customer Experience Specialist
1 week ago
Cheadle, Staffordshire, United Kingdom Step Ahead Recruitment Ltd Full time £25,000Sales Executive (Inbound) Cheadle – £25k basic + uncapped commission (£40k 1st YR OTE)**About the Role**We are seeking 4 driven, ambitious, and money-motivated Sales Executives to handle inbound enquiries, support customers through their car financing journey, upsell/cross-sell, and close deals. This is a fantastic opportunity for individuals who are...
-
Customer Experience Specialist
1 week ago
Cheadle, Staffordshire, United Kingdom Step Ahead Recruitment Ltd Full time £25,000Sales Executive (Inbound) Cheadle – £25k basic + uncapped commission (£40k 1st YR OTE)**About the Role**We are seeking 4 driven, ambitious, and money-motivated Sales Executives to handle inbound enquiries, support customers through their car financing journey, upsell/cross-sell, and close deals. **Key Responsibilities**• Building relationships with...
-
Customer Experience Specialist
1 week ago
Cheadle, Staffordshire, United Kingdom Step Ahead Recruitment Ltd Full time £25,000Sales Executive (Inbound) Cheadle – £25k basic + uncapped commission (£40k 1st YR OTE)**About the Role**We are seeking 4 driven, ambitious, and money-motivated Sales Executives to handle inbound enquiries, support customers through their car financing journey, upsell/cross-sell, and close deals. **Key Responsibilities**• Building relationships with...
-
Customer Service Coordinator
1 week ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sales Administration Specialist to join our team in Stockport. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from start to finish.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and...
-
Customer Service Coordinator
1 week ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sales Administration Specialist to join our team in Stockport. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from start to finish.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and...
-
Customer Service Coordinator
3 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from end-to-end.Key Responsibilities:Handle customer inquiries and resolve issues...
-
Customer Service Coordinator
3 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from end-to-end.Key Responsibilities:Handle customer inquiries and resolve issues...
-
Customer Service Coordinator
3 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the CompanyHays Specialist Recruitment Limited is a well-established business that is looking for a customer service administrator to join their team. They are a reputable and successful company in their field and industry.About the RoleYou will be responsible for providing excellent customer service, which includes handling customer inquiries,...
-
Customer Service Coordinator
1 week ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery of services.Key ResponsibilitiesProvide...
-
Customer Service Coordinator
1 week ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery of services.Key ResponsibilitiesProvide...
-
Customer Service Coordinator
3 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing exceptional administrative support and ensuring seamless order processing from start to finish.Key Responsibilities:Provide...
-
Customer Service Coordinator
3 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing exceptional administrative support and ensuring seamless order processing from start to finish.Key Responsibilities:Provide...
-
Customer Service Coordinator
2 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleYour new company is a well-established business in its field, seeking a customer service administrator to contribute to their team's success. This role involves providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery updates.Key ResponsibilitiesDeliver outstanding customer service via phone and...
-
Customer Service Coordinator
2 weeks ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleYour new company is a well-established business in its field, seeking a customer service administrator to contribute to their team's success. This role involves providing exceptional customer service, handling queries, processing orders, and ensuring timely delivery updates.Key ResponsibilitiesDeliver outstanding customer service via phone and...
-
Customer Service Coordinator
1 day ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sales Administration Specialist to join our team in Stockport. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from start to finish.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and...
-
Customer Service Coordinator
1 day ago
Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sales Administration Specialist to join our team in Stockport. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from start to finish.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and...
Customer Experience Specialist
4 months ago
Company Description
**_
**Salary**: up to £27,000 per annum, depending on experience, plus performance bonus & benefits_**
**We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.
A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.
50 years of successful trading has positioned **Together **as a market leader, thanks to a common-sense approach to lending.
Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change.
We understand that for our business to grow, our people must grow.
To deliver high levels of service so that customers’ needs are met and delivery of appropriate customer outcomes.
Proactive account management through effective communication to establish plausible and sustainable exit management of accounts.
**Job Description**:
**Key Responsibilities**:
- Outbound dialing to customers to present a professional image of the company to deliver positive customer experience throughout the customer journey
- Account Management through effective communication to establish exit management of accounts
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate TCF principles
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Effective questioning and communication to understand customers circumstances in order to access the plausibility of exit strategy
- Explore alternative options with customers to ensure accounts are managed to exit in a timely manner
**Essential skills and experience**:
- Experience in a Customer Service environment
- Experience working towards telephone based KPIs
- Excellent communication skills
- Excellent attention to detail
- Strong literacy and numeracy skills
- Flexible approach & ability to adapt to change
- Organisational skills
- Negotiation skills
**Desirable skills and experience**:
- Experience within the Financial Services industry
- Secured Lending experience
- Relationship Management experience
Additional Information
**Benefits working at Together**
- 27 days holiday (increasing with service), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
