Senior Account Manager
2 weeks ago
**Job Title: Senior Account Manager**
**Contract: Full Time, Permanent**
**Location: Leicester, Leicestershire**
**Salary: £26,000 - £28,500**
**Start Date: ASAP - Happy to work around notice periods**
NO SALES INVOLVED
The Commercial Division at SF Recruitment are currently working with a well-established, successfully family run manufacturing client in Leicester, who due to business demand and growth, they are looking to recruit a Senior Account Handler to join them ona full time, permanent basis.
Due to growth, our client has created a new Senior Account Management role which will not only support the business to ensure they are delivering an outstanding service across all customer accounts, but also support with the coaching and mentoring of a smallteam of Account Handlers across Leicestershire.
As a Senior Account Manager, you will be responsible for the below responsibilities:
- Managing your own portfolio of customer/client accounts, and always providing a first-class service, whilst building lifelong partnerships.
- Being the first point of contact to handle and resolve customer complaints, escalations and resolving errors efficiently and effectively.
- Carry out regular service reviews with new and existing accounts, which will sometimes include onsite tours of our clients offices and production areas.
- Raising and processing customer orders, ensuring deliveries are received by the customer within agreed timeframes and happy with the products/service received.
- Developing relationships with internal departments such as Sales, Production and Warehouse staff to ensure a smooth process from start to finish.
- Preparing market leading quotations on new product launches.
- Ensuring the internal database maintains accurately updated with all customer information, and order status’.
- Management of the KPI and SLA performance reporting.
- Reviewing new and existing business contracts.
The successful Senior Account Manager will be a professional, driven and highly motivated individual, who will ideally have previous experience in a lead/senior role, which has resulted in a successful and high performing team/department. You will be ableto prioritise your workload in a fast-paced and ever changing environment, and be results and solutions focussed. It is essential that you have strong communication skills both verbal and written, and able to build honest and trustworthy relationships throughproviding an excellent customer service.
This is an extremely exciting opportunity for somebody who is passionate about delivering a first-class customer service, as well as having a passion for being a true team player to support with the success of the wider team/department.
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