Optical Practice Lead

5 months ago

Edinburgh, United Kingdom Downes Opticians Full time

An exciting position has become available for an experienced Optical Practice Lead based in our Leith practice. The salary is flexible dependant on level of experience.

Role Requirements
- Previous experience of managing and leading a team
- Excellent selling skills
- Excellent customer service skills
- Strong Organisational skills
- Be able to learn new skills and be proactive in implementing new information.
- Attention to detail
- An excellent team player
- Reliable and trustworthy

Role Responsibilities
- Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
- Manage the team to achieve high levels of sales performance and customer satisfaction.
- Maintain up to date knowledge of our products to recommend the best solution.
- Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
- Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
- Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
- Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
- Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
- Assist with contact lenses and dispensing glasses.

Company

Downes Opticians is a family orientated independent practice and has built a vast and loyal patient base serving families throughout their generations. We have a happy buzzing community practice with a great rapport with the patients.

The practice feels this is due to the personal service available to all patients due to the smaller size of the practice. We believe in employing very competent Optometrists with adequate test time given to each examination dependent on the needs. We also have some state of the art testing equipment to make for a very thorough eye examination.

Why should you apply?
- The chance to join a well-established company.
- The opportunity to become part of a hardworking, dedicated and happy team.
- To showcase your knowledge and experience.
- We offer a great benefits package including long service holiday, paid community days, Option to buy additional holidays and more

**Job Types**: Full-time, Permanent

**Salary**: From £11.74 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Optical Management: 1 year (preferred)

Work Location: In person

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